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Bissan Abou assi, Accountability Assistant

Bissan Abou assi

Accountability Assistant·ACTED

Lebanon

Master's degree, English literature

Work experience

Total years of experience: 11 years, 2 months

Accountability Assistant

August 2022 - Present

ACTED

Beirut, Lebanon

August 2022 - Present

REACH initiative and CASH project Focal Point
1. Handling complaints, feedback and referrals.
2.Maintaining records of CRM information
3. Reporting to line manager and project manager on monthly basis.
4.Assist project and AME teams with other activities
Company industry:
Non-profit Organization
Job role:
Management

Soft wash focal point

February 2017 - Present

lebanese red cross

Beirut, Lebanon

February 2017 - Present

Company industry:
Non-profit Organization
Job role:
Management

Freelance Translator

May 2015 - Present

online translation services

Beirut, Lebanon

May 2015 - Present

Translation of different type of documents (legal, economics, scientific, media, UN and others).
Online Translation Services.
Company industry:
Translation & Document Processing
Job role:
Translation

English Teacher

July 2022 - August 2022

Terre Des Hommes Italy

Baabda, Lebanon

July 2022 - August 2022

Homework and Foreign Language support to children enrolled in primary and intermediate grades.
Company industry:
Non-profit Organization
Job role:
Training and Development

Helpline Consultant

June 2022 - August 2022

Lebanon Humanitarian and Development Forum

Beirut, Lebanon

June 2022 - August 2022

1. Develop a code of conduct for the volunteers
2. Performance evaluation of the volunteers
3. Offer monthly training to volunteers
4. Supervise the work of volunteers
Company industry:
Non-profit Organization
Job role:
Management

Referral Officer

April 2022 - July 2022

Mercy Corps

Beirut, Lebanon

April 2022 - July 2022

Daily Worker:
· Handling the accountability hotline documenting and responding to complaints, questions, sensitive reports, and requests for support as received from various stakeholders.

· Making referrals to relevant service providers through the service mapping and Activity info, following the standardized referral system;

· Identify, establish, and support referral mechanisms for services in areas of operation;
· Apply best practices to ensure Do No Harm when responding to hotline feedback.
Company industry:
Non-profit Organization
Job role:
Support Services

Data Entry Operator

August 2020 - April 2022

Lebanese Red Cross

Beirut, Lebanon

August 2020 - April 2022

Beirut Blast intervention: Answering calls and assessing people and assisting individuals with question after Beirut Blast.
Company industry:
Non-profit Organization
Job role:
Community Services

Teacher

August 2021 - September 2021

Common Effort Organization

Beirut, Lebanon

August 2021 - September 2021

This short-term project aim to prepare the students for the new academic year, focusing on Social and emotional learning, especially students with serious educational problems, like Syrian refugees
Company industry:
Non-profit Organization
Job role:
Teaching and Academics

Teacher

March 2021 - August 2021

Common effort Organization

Beirut, Lebanon

March 2021 - August 2021

retention support teacher for students that are not able to access to school, and for students that are in levels lower than their colleagues, for example Syrian refugees students in Lebanese public schools
Company industry:
Non-profit Organization
Job role:
Teaching and Academics

English Teacher

September 2017 - July 2019

Al Faysal Exemplary High School

Bekaa, Lebanon

September 2017 - July 2019

Teaching English as Foreign Language for grades 4, 5, and 6
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Education

Lebanese University

June 2019

June 2019

Master's degree, English literature

Lebanon

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Lebanese International University

July 2016

July 2016

Bachelor's degree, Translation and Interpretation

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Institut Francais du Liban

February 2016

February 2016

Diploma, French Language

Lebanon

GPA (percentage): 57%

GPA (percentage): 57%

DELF B2: French studies diploma level B2 DELF - DALF

Skills

Team work

Expert

communication skills

Expert

CAT tools

Expert

Canva

Intermediate

Microsoft Office

Expert

Languages

English

Expert

Arabic

Native Speaker

French

Expert

Memberships

Lebanese Red Cross

WASH focal Person

February 2017