Biswajit Joseph Rozario

System Administrator at Limtex Infotech Ltd

• India - Kolkata
• My current job since August 2005

System Administrator at Limtex InfoTech Ltd

• India
• August 2005 to March 2014

August '2005 - Till Date: Presently working as a System Administrator with Limtex InfoTech Ltd. (BPO which deals with Countries like Australia, United Kingdom, USA, New Zealand, Ireland, Canada, Dubai)

TECHNOLOGY USED: ➢ IBM compatible Desktop, IBM E Series, HP Proliant & DELL server with 500 nodes
➢ VPN connectivity.
➢ Juniper SSG140.
➢ FortiGate 200B
➢ Audio codes (M1000, M2000 with 8E1)
➢ Aspect Concerto Dialer 6.6
➢ Touchstar Dialer
➢ Parsec Dialer
➢ ISA 2000
Job Profile: RESPONSIBILITIES: • Managing Juniper & FortiGate Firewall.
• Managing VPN connectivity for international UK inbound call.
• Configuration and troubleshooting of AD.
• Managing Daily Reports.
• Installation and troubleshooting of Windows XP Professional, Vista, Windows7 & 2003/2008 server.
• Managing Outbound dialer.
• Acquaintance in handling AUDIOCODES (Mediant 1000 & 2000)
• Troubleshooting the business end user via Remote Desktop Connection.
• To resolve support issues in accordance with documented procedures.
• Raising of tickets appropriately and assigning it to the correct teams depending upon their location and job roles.
• Handling Escalations efficiently and routing it effectively after required actions and discussions with the support teams.

at Networking and Internet

• January 2000 to December 2003

• Skills in installing and configuring different OS (Windows XP, Professional & 2000/2003 server & Linux RHEL4), Networking and Internet connectivity projects.
• Configuration and troubleshooting of AD.
• Handling Aspect Concerto dialer - Outbound.
• Acquaintance in handling AUDIOCODES (Mediant 1000)
• Troubleshooting the business end user via Remote Desktop Connection.
• To resolve support issues in accordance with documented procedures.
• Raising of tickets appropriately and assigning it to the correct teams depending upon their location and job roles.
• Handling Escalations efficiently and routing it effectively after required actions and discussions with the support teams.
• Faculty of Computer hardware installation and repair.

Sr. Secondary at ACADEMIA

• United Kingdom
• January 2001 to December 2001

ACADEMIA: EXAM YEAR COLLEGE/INSTITUTE UNIVERSITY/BOARD
Sr. Secondary 2001 Assembly of God Church National Open School

BEYOND CURRICULUM:
• Painting.
• Listening Music.
• Cooking.