Business Manager
MIDIS GROUP
مجموع سنوات الخبرة :19 years, 1 أشهر
Managing Chain of Retail Stores and Developing Strategy New Retail concepts
PROFESSIONAL EXPERIENCE
JUMBO GROUP - Retail Division - Dubai • June 2013 - June 2015
One of the oldest conglomerates in GCC with diversified business interest into Sales & distribution, Services, Engineering, Retail
Retail Store Operation (Flag Ship Sony Retail Store operation)
* Responsible for managing and turnaround the Sony Exclusive Retail store Business within Dubai
* Establishing new categories at retail store level and increased store profitability
* Liaising with Dubai Mall authorities to execute store specific plans for Sony
* Managing and increasing productivity of thirteen different nationalities working at different level
* Working as change agent to bridge the gap between Sony Brand Image and Sony Store Brand ambience
* Consistently monitoring store sales and profitability performance and ensuring budgets are meet
* Reviewing & interpreting the competition & market information to fine-tune Sony Retail marketing strategies
* Ensuring planned Category promotion executed and communicated accordingly at store level
* Store Audit of SOP and Compliances to keep up with Law of Land
RELAINCE RETAIL - Reliance Digital - India (Multi-location) • May 2012 - May 2013
Fortune 500 company and one of the India's biggest conglomerates diverse business interest
Deputy Manager - Reliance Digital
* Ensuring consistency in Store brand Experience for Customers
* Responsible for accuracy in Merchandise floor planning and SOH execution
* Keeping a healthy mix of different categories to ensure week on week profitability from store end
* Ensuring free flow coordination of store to distribution centre and customer for all DC delivery stocks
* Keeping tab on competition by price benchmarking, stock availability, promotion of different brands and keeping FMCD companies and category person updated to get store par with competition
* Ensuring people gap management by recruiting right kind of people and keeping them technologically updated by planning proper training
* Also planning team succession plan and keeping attritions rate minimal in the team
* Coordinating with HO buying and category team for price product and promotion requirement
* Ensuring positive EBIDTA for store and achieving planned target achievement
* Planned shrinkage management by ensuring proper PI's and stock management over the floor
* Ensuring effective inventory management by minimising end of line stocks, keeping store updated with latest release from different brands and damage stocks management
* Keeping Support business intact by insuring their sale through
FUTURE GROUP - Big Bazaar, Hypermarket - India (9 different states) • June 2007 - April 2012
India's Premier Retail Organisation responsible for bringing Indian Organised Retail on par with World Major Retailers
Asst. Manager Retail store Operation - Hypermarket (Big Bazaar)
Managed 65000 sqft to 120000 sqft stores with 150 crores plus turnover.
Sales & Revenue
* Achieving planned annual business and margins to achieve plan store profitability.
* Implementing measures of high revenue & developing new avenues for promoting the business
* Managing & tracking the Net Margins / Markdowns of the departments within the LOB and coordinating with categories in achieving the required Margins
Operations
* Ensure SOP adherence by driving SOP training on the floor, implementation and compliance for the floor
* Ensuring regular audits & reviews to meet desired standards
* Coordination with different departments for operations effectiveness.
* Giving the comprehensive product knowledge to the subordinates.
* Instrumental in developing as well as sending in all reports as required by Senior Buss. Managers & different merchandiser.
* Monitoring margins, sales & stock levels of stores
* Maintaining system hygiene by initiating regular master clean up.
* Tracking of PO's & fill rates to ensure optimised stock availability.
* Ensuring maintenance of category shares of various brands
People Management
* Develop & maintain a motivated and enthusiastic team for achieving and exceeding targets.
* Responsible for grooming and development of staff for future roles
* Guiding team on all new processes and ensuring execution accordingly
* Spearheading a team of 145 plus staff and their performance, and monitoring their contribution towards store/group objective.
* Identifies specific individual training needs and get them trained for higher efficiency.
* Practices job rotations and enrichment to get people exposed various aspects of their job.
* Identifies the talents and works towards developing them through various learning initiatives including Learning Passports
Inventory Management
* Analyzing Sales & Stocks - Designing Base Stock Levels to ensure optimized Stock Availability.
* Designing Plan-o-grams in collaboration with Brands
* Planning Promotions on left out stocks of any big Sales Promotions & events
* Ensuring FIFO, FEFO and tracking of sale through of End of Line products and also ensuring availability of KVI stocks
* Ensuring Stock Availability on the LOB including proper Product handling, identify the stock movement trends and coordinating with the category in arriving at proper MBQ's and presence of new & fast moving stock
* Implementing Perpetual inventory taking schedule as per the schedule provided by the Stock team
SAHARA INDIA FINANCIAL CORPORATION
India's Leading Para-banking firm with highest number of investor in this segment
Sector Operation Officer (Cash, IT & New Business) • July 2003 - Sept 2005
* Responsible for Operations (Cash & IT) of Sector branch on SQL based software
* Direct responsibility of task management among the team of 24 officers and their task management
* Handling a team of 500 company agents and solving their queries on day to day basis
* Interacting customer, convincing & converting them on investment plans
* Generating new cash business for existing as well as new customers
* Ensuring proper flow of communication from business generation to closures to all the customers
* MIS preparation and presentation to regional and zonal business heads
* Day to day branch and sector operation
* Communicating changes in Financial plans to agents and customers
* Inspiring agents on Business development with New financial plans and incentives scheme
2007 Post Graduate in Retail from Welingkar Institute of Business Management - Mumbai (Batch Topper)
2001 Bachelor in Computer Application - IGNOU
2000 Bachelor in Commerce Currently working towards on writing paper on Phd. in Modern Retail on In-Store Communication