Sales & Marketing Coordinator
Dubai Marine Beach Resort & Spa
Total years of experience :8 years, 1 Months
• Dubai Marine Beach Resort & Spa
November 07, 2012 - Present
Sales & Marketing Coordinator
• Handling all incoming/outgoing correspondence
• Travel & Corporate Contracts; promotions & necessary updates or notifications
• Group bookings (conferences, special events)
• Rate / occupancy strategy/ updating online rates through online channel manager
• Prepare and submit all required statistical reports
• Attending Sales - Blitz, Show Around
• Collaborate whenever necessary with the follow up f reservation of individual; groups; FAM Trips; Including sending proposals; follow ups.
• Preparing the agenda for any member of the Sales Team.
• Collaborate in preparation of promotional activities and business trips such as trade show; workshop; sales calls.
• Collaborate with the Director of Sales & Marketing in planning of sales and public relations programs.
• Do Telesales for corporate companies.
• (daily pick up report; travel production report; group sales activities; guest satisfaction metrics)
• Marina Byblos Hotel
February 28, 2012 - November 14, 2013
Reservation Agent
Accept reservation through telephone or email; confirm booking through online (booking.com, Restnet, Laterooms, Expedia, Agoda, Asia Travel, Cleartrip, Hotel Beds) answered online inquiries, confirmed corporate booking, individual and group booking. Prepare arrival of the day fax to the reception, filing all document.
• Kempinski Hotel Isthar Deadsea (Jordan)
March 10, 2010 - June 15, 2011
Receptionist
Information guest attendant, guest service assistant, attends registration through check in and checkout procedures, takes reservation through telephone calls and Walk in.
• Receptionist / Reservation Agent Imperial Waterpark Resort and Spa
Maribago Lapu Lapu Cebu City
April 15, 2009 - March 05, 2010
Information guest attendant, guest service assistant, attends registration through check in and checkout procedures, takes reservation through telephone calls.
Accept reservation through telephone, confirm booking through online, answered online inquiries, confirmed corporate booking, individual and group booking. Prepare arrival of the day fax to the reception, filing all document.
• Supervisor Shanghai Bay Restaurant Corp.
Sm City North Reclamation Cebu City
January 15, 08 - April 10, 09
Supervise the entire operation of the restaurant, Assisted the manager in the overall responsibility of ensuring compliance with company standards in product preparation and delivery, customer relations, inventory management, team management, and financial accountability.
• Front Office Clerk, Rajah Park Hotel
Fuente Osmeña Blvd., Cebu City
October 10, 2006 to January 10, 2008 Front office clerk, information guest attendant, guest service assistant, attends registration through check in and checkout procedures, takes reservation through telephone calls.
• Practicum (Hotel Phase) at Cebu Marriot Hotel
Cardinal Rosales Ave. Cebu Business Park, Cebu City
June 16, 2005 to September 5, 2005
Underwent training on day-to-day management of a hotel services, e.g. front-of house (reception, concierge, reservation), banqueting and housekeeping.
• Practicum at Department of Foreign Affairs
August 18, 2003 to September 1, 2003
Underwent training on meeting and greeting customers and the maintenance of statistical records and other files; helped out in other area of the Department when circumstances dictate.
• Practicum (Restaurant Phase) Café Laguna
Ayala Center Cebu, Cebu City
June 9, 2003 to August 15, 2003
Underwent training on restaurant management, e.g. coordinating the entire operation of the restaurant during scheduled shifts, meeting and greeting customers, organizing shifts of kitchen, waiting, and cleaning staff, maintaining high standards of quality control, hygiene, health and safety; helped out in any of the restaurant when circumstances dictate.