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Alaa Jepreen, Customer Service Manager

Alaa Jepreen

Customer Service Manager·Sport Authority

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 11 years, 5 months

Customer Service Manager

October 2019 - January 2020

Sport Authority

Riyadh, Saudi Arabia

October 2019 - January 2020

Customer Service Manager for Al Diriyah Season. AL Riyadh KSA.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Customer Service Manager

October 2019 - January 2020

Sport Authority

Riyadh, Saudi Arabia

October 2019 - January 2020

Customer Service Manager for Al Diriyah Season. AL Riyadh KSA.
Company industry:
Sports & Outdoor Activities
Job role:
Management

F&B Operations Manager

August 2019 - September 2019

IMG

Abu Dhabi, United Arab Emirates

August 2019 - September 2019

F&B Operations Manager Showdown Week UFC 242. Abu Dhabi
Company industry:
Events Management
Job role:
Management

Events Manager

May 2019 - May 2019

Ministry Of Education - UAE

Dubai, United Arab Emirates

May 2019 - May 2019

Freelance Event Operation Manager for Ministry of Education.
Company industry:
Higher Education
Job role:
Management

Event Manager

May 2019 - May 2019

Huawei

Dubai, United Arab Emirates

May 2019 - May 2019

One Day freelance Event Manager lunching Huawei Pro 30 day
Company industry:
Telecommunications
Job role:
Management

Event Manager

May 2019 - May 2019

Huawei

Dubai, United Arab Emirates

May 2019 - May 2019

One Day freelance Event Manager lunching Huawei Pro 30 day
Company industry:
Telecommunications
Job role:
Management

Event Manager

April 2019 - April 2019

Dubai Electricity & Water Authority

Dubai, United Arab Emirates

April 2019 - April 2019

One Day freelance Event Manager for DEWA Earth Hour Day.
Company industry:
Electric Power Production & Transmission
Job role:
Management

Hospitality Manager

February 2019 - March 2019

Special Olympics World Games Abu Dhabi 2019

Abu Dhabi, United Arab Emirates

February 2019 - March 2019

Managing CCW operation (Catering, Cleaning and Waste) at ADNEC Venue.
Company industry:
Sports & Outdoor Activities
Job role:
Support Services

Public Relations Manager (PR Manager)

August 2018 - January 2019

MOHAMAD ABED AL RHAMAN AL BAHAR - CATERPILLAR

Dubai, United Arab Emirates

August 2018 - January 2019

Public Relations Manager
Company industry:
Manufacturing
Job role:
Administration

Human Resources Manager

September 2016 - August 2018

MOHAMAD ABED AL RHAMAN AL BAHAR - CATERPILLAR

Dubai, United Arab Emirates

September 2016 - August 2018

• Direct personnel policies.
• Advise managers on organizational policy matters and recommend needed changes.
• Conducting orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview. And select applicants.
• Serve as a link between management and employees by handling questions, interpreting and administrating contracts, helping resolve work-related problem to foster positive environment.
• Managing and verifying payroll, end of service, compensation and benefits.
Company industry:
Manufacturing
Job role:
Human Resources and Recruitment

Administration of Head

October 2015 - June 2016

Modern Tobacco & Universal Tobacco Company

Fujairah, United Arab Emirates

October 2015 - June 2016

• Administration: Oversees and control efficient administration services to the company, Negotiates contracts with appropriate service providers and monitors their work to ensure quality service.
• Supervised staff and worked on plans, organizing and prioritizing workloads within area, due to achieve set deadlines.
• Assisted in the preparation of departmental budget.
• Supported Chief Operating Officer with daily operational functions.
• Analyzed departmental documents for appropriate distribution and filing.
Company industry:
Industrial Production
Job role:
Administration

Human Resources HR Representative (HR Representative)

October 2014 - April 2015

ACTED Nonprofit Organization related to United Nation

Amman, Jordan

October 2014 - April 2015

Responsibilities:
• Administration Management: - Concerning issues with governmental offices, NGOs and other stakeholders.
• Ensuring and following up all procedures due to legal requirements of the country and management.
• Managing of ACTED's premises/ Lease/ Payments..Etc.
• Filling all Administrative Documents.

Human Resources Management: - Managing Sites/ Camp staff (national/international).
• Managing and verifying the payroll end of services, new hiring, controlling and checking attendance sheets of staff in all sites, and HR budget.
• Managing and following up for all issues related to social security and medical insurance.
• Updating and preparing standard and project specific organograms’.
• Ensuring ACTED HR standard templates application in line with ACTED HR Manual/internal regulations.
Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Administration officer and HR Assistant

October 2011 - February 2014

Delegation of the European Union

Amman, Jordan

October 2011 - February 2014

• Liaised with all Heads of Sections at the Delegation for the preparation/updating of job descriptions and specification of posts relative to vacant positions in each section.
• Verified processing off all procedures and costs related to the statement of duties (periderm, temporary accommodation, prized functions).
• Preparing verification of (permanent) housing files: checking eligibility of premises & conformity of lease contracts and addenda.
• Checked and authorized removal offers and end of service/rotation travel costs.
• Organization and management of internships.
• Monitored and launched requests to Headquarters (Belgium) for the extension of employment contracts.
• Reporting to Head of Administration / Ambassador on a regular basis.
Company industry:
Other Business Support Services
Job role:
Administration

Account Executive

January 2010 - December 2010

Arab Orient Insurance Company

Oman

January 2010 - December 2010

Arab Orient Insurance Company; Amman- Jordan 01/2010 - 12/2010
Account Executive
• Contacted policy holders to explain terms and conditions of the policies, calculate premiums and customize the insurance programs
• Processed incoming claims and participate in service where required.
• Reviewed and authorize claims with pre-established limits.
• Assisted team leader in investigation of complex claims and recommendations to the claim committee.
• Handled queries regarding policy, coverage, claim matters and policy sales.
• Maintained and activate contracts by preparing paperwork.
• Prepared variety of status reports including closings, activity, adherence to goals and follow-ups.
• Supervised the preparation and delivery of sales materials, promotions programs
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Sales Manager

November 2008 - December 2009

Dusit Thani International

United Arab Emirates

November 2008 - December 2009

Dusit Thani International; Dubai - UAE 11/2008 - 12/2009 (Five star Hotel) Thai Chain
Sales Manager
• Established the new brand in Dubai leisure and business market.
• Handled Oil & Gas corporate segment, GCC (Gulf Cooperation Council), destination Management Companies.
• Handled corporate market from Jebel Ali Free Zone, Dubai Media City and Sheikh Zayed Road for room, serviced apartment and conference requirements.
• Represented the company and its product to the overseas exhibitions, promotions and special themed events.
• Organized the abroad business trips and stays in hotels for GM and for road show for performers.
• Supervised the reservation department.
• Maintained the RFP with clients.
• Explored new consumers, accounts.
• Managed contracts with customers such as corporate and event management companies.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Marketing and Sales Manager

August 2006 - October 2008

Al Sahra Desert Resort

United Arab Emirates

August 2006 - October 2008

Al Sahra Desert Resort (Dubai Heritage Vision LLC) 8/2006 - 10/2008
Dubai Land with 28 different luxuries location
Marketing and Sales Manager

• Devised effective marketing strategy coordinate advertising campaigns for all location.
• Ensured adherence to corporate identity guidelines.
• Advised and authorize all design and copy used on marketing material for all product areas.
• Managed relationships with external marketing agencies ensuring effective use of agency knowledge.
• Established and monitor measures to ensure effectiveness of market communications.
• Prepared Annual marketing media plan.
• Analyzed client's requirements for future products and making recommendation accordingly.
• Coordinated and liaised with tour operators, hotels and Corporate & Government officials.
Company industry:
Media Production
Job role:
Marketing and PR

Education

Jarash University

January 2003

January 2003

Bachelor's degree, Business Administration

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Business Administration

Ras Al Khaimah High School

January 1997

January 1997

High school or equivalent, Since

United Arab Emirates

GPA (percentage): 70%

GPA (percentage): 70%

Since

Skills

Event Sales
Expert
Event Sales
Expert
Live Events
Expert
Live Events
Expert
Fund Administration
Expert
Fund Administration
Expert
Team Performance
Expert
Team Performance
Expert
Payroll
Expert
Payroll
Expert
HR
Expert
HR
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
Admin
Expert
Admin
Expert
Budget
Expert
Budget
Expert
HR Policy
Expert
HR Policy
Expert
Recruitment
Expert
Recruitment
Expert
Event Planner
Expert
Event Planner
Expert
Event Operation
Expert
Event Operation
Expert
Event Sales
Expert
Event Sales
Expert
Live Events
Expert
Live Events
Expert
Fund Administration
Expert
Fund Administration
Expert
Team Performance
Expert
Team Performance
Expert
Payroll
Expert
Payroll
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Recruitment
CAT
Apr 2018
Payroll
CAT
Jan 2017

Hobbies and interests

Dancing

Latin Dancing