Customer Service Manager
Sport Authority
Total years of experience :11 years, 5 Months
Customer Service Manager for Al Diriyah Season. AL Riyadh KSA.
Customer Service Manager for Al Diriyah Season. AL Riyadh KSA.
F&B Operations Manager Showdown Week UFC 242. Abu Dhabi
Freelance Event Operation Manager for Ministry of Education.
One Day freelance Event Manager lunching Huawei Pro 30 day
One Day freelance Event Manager lunching Huawei Pro 30 day
One Day freelance Event Manager for DEWA Earth Hour Day.
Managing CCW operation (Catering, Cleaning and Waste) at ADNEC Venue.
Public Relations Manager
• Direct personnel policies.
• Advise managers on organizational policy matters and recommend needed changes.
• Conducting orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview. And select applicants.
• Serve as a link between management and employees by handling questions, interpreting and administrating contracts, helping resolve work-related problem to foster positive environment.
• Managing and verifying payroll, end of service, compensation and benefits.
• Administration: Oversees and control efficient administration services to the company, Negotiates contracts with appropriate service providers and monitors their work to ensure quality service.
• Supervised staff and worked on plans, organizing and prioritizing workloads within area, due to achieve set deadlines.
• Assisted in the preparation of departmental budget.
• Supported Chief Operating Officer with daily operational functions.
• Analyzed departmental documents for appropriate distribution and filing.
Responsibilities:
• Administration Management: - Concerning issues with governmental offices, NGOs and other stakeholders.
• Ensuring and following up all procedures due to legal requirements of the country and management.
• Managing of ACTED's premises/ Lease/ Payments..Etc.
• Filling all Administrative Documents.
Human Resources Management: - Managing Sites/ Camp staff (national/international).
• Managing and verifying the payroll end of services, new hiring, controlling and checking attendance sheets of staff in all sites, and HR budget.
• Managing and following up for all issues related to social security and medical insurance.
• Updating and preparing standard and project specific organograms’.
• Ensuring ACTED HR standard templates application in line with ACTED HR Manual/internal regulations.
• Liaised with all Heads of Sections at the Delegation for the preparation/updating of job descriptions and specification of posts relative to vacant positions in each section.
• Verified processing off all procedures and costs related to the statement of duties (periderm, temporary accommodation, prized functions).
• Preparing verification of (permanent) housing files: checking eligibility of premises & conformity of lease contracts and addenda.
• Checked and authorized removal offers and end of service/rotation travel costs.
• Organization and management of internships.
• Monitored and launched requests to Headquarters (Belgium) for the extension of employment contracts.
• Reporting to Head of Administration / Ambassador on a regular basis.
Arab Orient Insurance Company; Amman- Jordan 01/2010 - 12/2010
Account Executive
• Contacted policy holders to explain terms and conditions of the policies, calculate premiums and customize the insurance programs
• Processed incoming claims and participate in service where required.
• Reviewed and authorize claims with pre-established limits.
• Assisted team leader in investigation of complex claims and recommendations to the claim committee.
• Handled queries regarding policy, coverage, claim matters and policy sales.
• Maintained and activate contracts by preparing paperwork.
• Prepared variety of status reports including closings, activity, adherence to goals and follow-ups.
• Supervised the preparation and delivery of sales materials, promotions programs
Dusit Thani International; Dubai - UAE 11/2008 - 12/2009 (Five star Hotel) Thai Chain
Sales Manager
• Established the new brand in Dubai leisure and business market.
• Handled Oil & Gas corporate segment, GCC (Gulf Cooperation Council), destination Management Companies.
• Handled corporate market from Jebel Ali Free Zone, Dubai Media City and Sheikh Zayed Road for room, serviced apartment and conference requirements.
• Represented the company and its product to the overseas exhibitions, promotions and special themed events.
• Organized the abroad business trips and stays in hotels for GM and for road show for performers.
• Supervised the reservation department.
• Maintained the RFP with clients.
• Explored new consumers, accounts.
• Managed contracts with customers such as corporate and event management companies.
Al Sahra Desert Resort (Dubai Heritage Vision LLC) 8/2006 - 10/2008
Dubai Land with 28 different luxuries location
Marketing and Sales Manager
• Devised effective marketing strategy coordinate advertising campaigns for all location.
• Ensured adherence to corporate identity guidelines.
• Advised and authorize all design and copy used on marketing material for all product areas.
• Managed relationships with external marketing agencies ensuring effective use of agency knowledge.
• Established and monitor measures to ensure effectiveness of market communications.
• Prepared Annual marketing media plan.
• Analyzed client's requirements for future products and making recommendation accordingly.
• Coordinated and liaised with tour operators, hotels and Corporate & Government officials.
Business Administration
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