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Ibrahim Nader, Restaurant General Manager

Ibrahim Nader

Restaurant General Manager·PAUL Bakery and Pastry

Lebanon

Bachelor's degree, Business Administration / hotel management

Work experience

Total years of experience: 13 years, 10 months

Restaurant General Manager

December 2014 - December 2016

PAUL Bakery and Pastry

Riyadh, Saudi Arabia

December 2014 - December 2016

Manage the daily restaurant operation,
Train employees, deal with guest complaints,
Participated in both new openings of Al Khobar / Dammam Districts 2015 -2016
Managed Paul Le marque plaza - Khobar branch (Dec 2015- Dec 2016).
Managed Paul Hayat Mall branch Riyadh (Feb 2014- Dec 2015)
Preparing action plans (marketing and operational to ensure proper revenue and brand awareness) Acquired and maintained boecker food safety certificates for both of the shops that I managed within two years.
Overview the food preparation/ presentation process, ensuring high quality items and conformity with the set standards and techniques of the brand’s food specifications.
Ensure the effective implementation of service standards, operational procedures as per the brand set guidelines, in addition to health and safety regulations.
Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager on a daily basis.
Promote, negotiate and handle catering orders for banquets/receptions and ensure smooth operation. Review the monthly P&L providing explanation when necessary, as well as planning the monthly and Daily sales objectives taking necessary measures to meet them.
Greet customers when needed, guarantee them an excellent dining experience and handle their Complaints appropriately.
Control the end of month inventory, monitor the food cost of the brand's outlet and review against the operation’s budget.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operation Manager

May 2014 - November 2014

Monte Mare Hotel

Lebanon

May 2014 - November 2014

Part of the preopening Team (Operation’s Manager)
• Overseeing the entire operations of the establishment. Including human resources, housekeeping, security, public relations, food service and sales. It is my duty to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly.
Company industry:
Hospitality & Accomodation
Job role:
Management

Shift / Team leader

December 2013 - March 2014

Shababik

Jeddah, Saudi Arabia

December 2013 - March 2014

training the staff and setting them up for the opening
make sure that the operation is going smooth during my shift.
assisting the waiters during rush hours
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Front Office Supervisor/ night manager

April 2013 - September 2013

Veer boutique hotel and resort

Lebanon

April 2013 - September 2013

Front Office Supervisor/ night manager
• Welcoming guests
• Selling/upselling and upgrading (rooms/bed rentals/Jacuzzi rentals..)
• Handling the Check in and check out procedures for the rooms
• Dealing with guest complaints and requests
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Floor Manager acting restaurant manager

May 2011 - December 2012

Al Yater Sea Food restaurant

Lebanon

May 2011 - December 2012

Floor Manager acting restaurant manager
• Active participation in the opening of the restaurant; staffing and training
• Dealing with Suppliers.
• Employee's salaries.
• Quality\hygiene\cost.
• Stock controlling, pricing.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Senior in charge

December 2011 - May 2012

Mzaar Intercontinental- "La Tavola", Italian restaurant

Lebanon

December 2011 - May 2012

Senior in charge
supervising and participating in the daily operation
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Floor Manager

March 2011 - August 2011

Bonita Bay, ADD-MIND - Kfaraabida

Lebanon

March 2011 - August 2011

Floor Manager
• Duty roasters and salaries.
• Reservations.
• Coordinating private functions.
• Staff training and follow up.
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Restaurant Manager

March 2010 - September 2010

Flower Power, Lebanese restaurant (Le Blanc Catering)

Lebanon

March 2010 - September 2010

Assistant Restaurant Manager
• Dealing with Suppliers
• Staffing and training
• Employee's salaries
• Food quality\hygiene
• Cost controling.
• Stock controlling, pricing.
Company industry:
Hospitality & Accomodation
Job role:
Management

Bar Manager

March 2008 - September 2010

Le Phenix de Byblos Beach Resort

Lebanon

March 2008 - September 2010

2008-
bartender as part of the opening team
2009-2010 Bar Manager
• Beverage stock control\ordering
• Bar staff training
• Beverage recipes\costing\controlling\pricing.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Beverage and service manager

September 2008 - January 2009

Victory Byblos Hotel

Lebanon

September 2008 - January 2009

• Active participation in the opening of the hotel as • In charge of stock management
• Beverage ordering\controlling\costing
• Service and bar staff training
Company industry:
Hospitality & Accomodation
Job role:
Management

Waiter

January 2007 - January 2008

Century Park Hotel

Lebanon

January 2007 - January 2008

2007-2008 Century Park Hotel - Kaslik, Lebanon
Winter Waiter during wedding events and brunches
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Bartender

January 2007 - January 2008

Locanda A la granda Lebanese restaurant

Lebanon

January 2007 - January 2008

2007-2008 Locanda Lebanese restaurant - Jbeil, Lebanon
Summer Bartender
Le Phénix de Byblos Beach Resort - Jbeil, Lebanon
Bartender
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Operator

January 2006 - January 2007

Pizza Hutt call center

January 2006 - January 2007

2006-2007 Pizza Hutt call center - Jounieh, Lebanon
Operator
Company industry:
Administration Support Services
Job role:
Management

Junior Bartender

January 2005 - January 2007

Edde Sands Beach Resort

January 2005 - January 2007

2005-2007 Edde Sands Beach Resort - Jbeil, Lebanon
Junior Bartender.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Night Auditor and Receptionist

January 2004 - January 2005

Aquarium Hotel

January 2004 - January 2005

2004-2005 Aquarium Hotel - Maameltein, Lebanon
Summer Night Auditor and Receptionist
Company industry:
Hospitality & Accomodation
Job role:
Other

Kitchen, Bar and Waiter

April 2003 - September 2004

Dar L'azrak, Sea Food Restaurant

Lebanon

April 2003 - September 2004

- Kitchen,
- Bar
- Waiter
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

January 2002 - January 2003

Chez Zakhia, Sea Food restaurant

Lebanon

January 2002 - January 2003

part time Waiter
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Holy Spirit University of Kaslik

January 2011

January 2011

Bachelor's degree, Business Administration / hotel management

Lebanon

GPA (percentage): 74.5%

GPA (percentage): 74.5%

rooms divisionand housekeeping internships in hotels (regency palace hotel, movempick hotel)

Skills

Consultancy
Expert
Consultancy
Expert
Servicing
Expert
Servicing
Expert
waiter
Expert
waiter
Expert
Team Management
Expert
Team Management
Expert
Staff Training
Expert
Staff Training
Expert
COSMIC
Intermediate
COSMIC
Intermediate
COST CONTROL
Beginner
COST CONTROL
Beginner
HACCP
Beginner
HACCP
Beginner
MARKETING
Intermediate
MARKETING
Intermediate
ORDERING
Expert
ORDERING
Expert
PRICING
Expert
PRICING
Expert
RECEPTIONIST
Intermediate
RECEPTIONIST
Intermediate
RESTAURANT MANAGER
Expert
RESTAURANT MANAGER
Expert
STAFFING
Expert
STAFFING
Expert
TRAINING
Expert
TRAINING
Expert
Consultancy
Expert
Consultancy
Expert
Servicing
Expert
Servicing
Expert
waiter
Expert
waiter
Expert
Team Management
Expert
Team Management
Expert
Staff Training
Expert
Staff Training
Expert

Languages

Arabic
Expert
English
Expert
French
Expert