Restaurant General Manager
PAUL Bakery and Pastry
Total years of experience :13 years, 10 Months
Manage the daily restaurant operation,
Train employees, deal with guest complaints,
Participated in both new openings of Al Khobar / Dammam Districts 2015 -2016
Managed Paul Le marque plaza - Khobar branch (Dec 2015- Dec 2016).
Managed Paul Hayat Mall branch Riyadh (Feb 2014- Dec 2015)
Preparing action plans (marketing and operational to ensure proper revenue and brand awareness) Acquired and maintained boecker food safety certificates for both of the shops that I managed within two years.
Overview the food preparation/ presentation process, ensuring high quality items and conformity with the set standards and techniques of the brand’s food specifications.
Ensure the effective implementation of service standards, operational procedures as per the brand set guidelines, in addition to health and safety regulations.
Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager on a daily basis.
Promote, negotiate and handle catering orders for banquets/receptions and ensure smooth operation. Review the monthly P&L providing explanation when necessary, as well as planning the monthly and Daily sales objectives taking necessary measures to meet them.
Greet customers when needed, guarantee them an excellent dining experience and handle their Complaints appropriately.
Control the end of month inventory, monitor the food cost of the brand's outlet and review against the operation’s budget.
Part of the preopening Team (Operation’s Manager)
• Overseeing the entire operations of the establishment. Including human resources, housekeeping, security, public relations, food service and sales. It is my duty to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly.
training the staff and setting them up for the opening
make sure that the operation is going smooth during my shift.
assisting the waiters during rush hours
Front Office Supervisor/ night manager
• Welcoming guests
• Selling/upselling and upgrading (rooms/bed rentals/Jacuzzi rentals..)
• Handling the Check in and check out procedures for the rooms
• Dealing with guest complaints and requests
Floor Manager acting restaurant manager
• Active participation in the opening of the restaurant; staffing and training
• Dealing with Suppliers.
• Employee's salaries.
• Quality\hygiene\cost.
• Stock controlling, pricing.
Senior in charge
supervising and participating in the daily operation
Floor Manager
• Duty roasters and salaries.
• Reservations.
• Coordinating private functions.
• Staff training and follow up.
Assistant Restaurant Manager
• Dealing with Suppliers
• Staffing and training
• Employee's salaries
• Food quality\hygiene
• Cost controling.
• Stock controlling, pricing.
2008-
bartender as part of the opening team
2009-2010 Bar Manager
• Beverage stock control\ordering
• Bar staff training
• Beverage recipes\costing\controlling\pricing.
• Active participation in the opening of the hotel as • In charge of stock management
• Beverage ordering\controlling\costing
• Service and bar staff training
2007-2008 Century Park Hotel - Kaslik, Lebanon
Winter Waiter during wedding events and brunches
2007-2008 Locanda Lebanese restaurant - Jbeil, Lebanon
Summer Bartender
Le Phénix de Byblos Beach Resort - Jbeil, Lebanon
Bartender
2006-2007 Pizza Hutt call center - Jounieh, Lebanon
Operator
2005-2007 Edde Sands Beach Resort - Jbeil, Lebanon
Junior Bartender.
2004-2005 Aquarium Hotel - Maameltein, Lebanon
Summer Night Auditor and Receptionist
- Kitchen,
- Bar
- Waiter
part time Waiter
rooms divisionand housekeeping internships in hotels (regency palace hotel, movempick hotel)
