Bong Gunao

> Directing and organizing the staff according to the levels of the operation.
> Fulfills any other duties of the store manager, assistant managers during of their absence.
>To ensure the department as a functions delivers all Restaurants and Bars Core standards.


WORKING EXPERIENCE:

Hotel Restaurant supervisor at Aloft Riyadh
July 16, 2016:to present


•Supervising the operations to ensure that all standards and step of the service are met through all the guest interactions.
•Interact positively with guest promoting the hotel facilities and services.
•Ensure staffing levels for all outlets are accurate based on hotel business.
•Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
•Resolve and reports all problems or complaints to the satisfaction of the involved parties.
•Move throughout the facilty to visually monitor and take to give guidance toward improvement and make nescessary adjustment for consistency.
•Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift.
•To Empower the team to be able to handle all positive and negative feedback.

/ 15 months.
---prepares tables/side table with clean linens, china wares, silverwares,
glasses, condiments and centerpieces
---welcome the guests, sit them, present the menu and assist in making
their choices, if requested
---take order of guests and relays the orders to the kitchen and/or bar
---pours out coffee and other beverages, serves the ordered food and performs
other services such as clearing away dishes between courses
---observes diners to fulfill any additional requests and to perceive when meal
has been completed
---presents bill and accepts payments or signature of guests
---removes soiled dishes/linens in dining area and reset dining table
after customer’s departure.

•Barista / 8 months.
---prepares bar for operations
---prepares the garnishes and ice supply, coffee grounds and other non-alcoholic drinks
according to standards
---grinds and brew the coffee, blend, shake, mix the beverages ordered
---checks cleanliness and orderliness inside the bar area and stockroom
---washes and dries dirty glasses and other bar tools and equipment

•Kitchen Crew / 2 months.
---prepares the mis-en-place
---prepares salad, sandwiches, appetizers, desserts,
sauces, dressing and garnishes
---cooks meals and dishes according to recipes
---plate and presents well-cooked dishes
---observes safety and sanitation practices

*Housekeeping/Room Attendant / 2 months.
---maintain the cleanliness of the room and other related areas
---clean the bathroom, mirror/glass panels,
---vacuum carpets, dust furniture, empty waste basket
---strip and make the bed
---relay guest order, prepare requisition, report losses/damages