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Boshra AL-Beshri, customer support advisor

Boshra AL-Beshri

customer support advisor·Tamara

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 4 years, 2 months

customer support advisor

October 2022 - October 2024

Tamara

Jeddah, Saudi Arabia

October 2022 - October 2024

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Associate – Customer Experience

October 2022 - October 2024

TAMARA

Jeddah, Saudi Arabia Remote

October 2022 - October 2024

Managed customer interactions to ensure a high-quality experience and brand
loyalty.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Care Representative

February 2018 - November 2019

SAED international

Jeddah, Saudi Arabia

February 2018 - November 2019

handling Customers contracts and requests

Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Customer Care Representative (B2B) & Call Center Agent (B2C)

November 2017 - February 2019

SAED International Co.

Jeddah, Saudi Arabia

November 2017 - February 2019

• Provided direct support to individual customers (B2C) with effective
communication and conflict resolution.

Company industry:
Human Resources Outsourcing

Call Center Agent

November 2017 - February 2018

SAED international

Jeddah, Saudi Arabia

November 2017 - February 2018

outbound - telemarketing

Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Education

king abdulaziz university

April 2017

April 2017

Bachelor's degree, Marketing

Saudi Arabia

GPA (point): 3.85 out of 5

GPA (point): 3.85 out of 5

تخرجت من قسم التسويق بجاامعة الملك عبدالعزيز عام 2017
View attachment

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Motivate others
Expert
Motivate others
Expert
Microsoft office
Expert
Microsoft office
Expert
work under pressure
Expert
work under pressure
Expert
Using social media
Expert
Using social media
Expert
work within the team
Expert
work within the team
Expert
Fast learner
Expert
Fast learner
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Marketing
Intermediate
Marketing
Intermediate
Management
Intermediate
Management
Intermediate
Sales
Intermediate
Sales
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Word
Expert
Microsoft Word
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Social profiles

Languages

English

Intermediate

Arabic

Native Speaker

Memberships

Social responsibility commission - SWCC

Event coordination

January 2013

Ayamin Program - Ghadan consulting & capacity building

Create a voluntary project

January 2014

Entrepreneurship club - King Abdul-Aziz university

Organizing events for students

January 2015

Student Service Center - King Abdul-Aziz university

Work on student questionnaires

January 2016

Training and Certifications

Certifications
Managing a Family Budget
Effective Planning
Managing Ideas and Feelings
Note Taking Skills
• Time Management
Entrepreneurial Skills in Transforming Ideas for Opportunities
Leadership Features
Volunteer Project Leadership
Effective Marketing of Voluntary Projects
Development of Sales Employee Skills
Marketing through Social Media channels
Oct 2018
Building Ominpreneurs Program
Dec 2017
Personality analysis by drawing
Jul 2017
Real estate Investment
Dec 2016
Development of a sales employee's skills
Nov 2016
Effective marketing of voluntary projects
Jan 2016
Innovation in the creation of volunteer projects
Jan 2016
Volunteer Project Leadership
Jan 2016
The role of social networks in volunteering
Jan 2016
Leadership features
Nov 2015
Mutqen program
Nov 2015
Work relation compass
May 2015
Entrepreneurial skills in transforming ideas for opportunities
May 2015
Pioneer Talents
Apr 2015
How to get a project idea
Mar 2015
Young women in entrepreneurship
Feb 2015
Time Management
Nov 2014
A star in the middle of shackles
Apr 2014
Be the leader of yourself
Mar 2014
Leadership and the sociological imagination
Feb 2014
Developmental characteristics of children in childhood
Feb 2014
Note taking skills
Sep 2013
You deserve to be the first
Sep 2012
Kindergarten Teacher Skills
Jul 2012
Managing ideas and feelings
Mar 2012
Effective planning
Mar 2012
Managing a family budget
Nov 2011
Thinking compass
Oct 2011

Hobbies and interests

التأمل
مواقع التواصل الاجتماعي
القراءه