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Nicolas Bou Malhab, f b manager

Nicolas Bou Malhab

f b manager·social hub hotel

Netherlands

Bachelor's degree, Hotel Management And Gastronomy

Work experience

Total years of experience: 20 years, 7 months

f b manager

December 2023 - September 2024

social hub hotel

Maastricht, Netherlands

December 2023 - September 2024

Directing and coordinating activities of 62 team members and 5 outlets.
• Managing all activities day-to-day operations
• Development and implementation of department policies & SOP’s.
• Menu Engineering
• Monitoring and managing budgets.
• Food and Beverage Development
• In addition, I provide consultancy for F&B businesses with needs for concept development, restaurant advisor, market research and analysis, recipe development and costing, job description writing.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

F&B General manager

October 2022 - June 2023

Savoy Group Hotels & Resorts

Sharm el Sheikh, Egypt

October 2022 - June 2023

- Directing and coordinating activities of 370 team members, 14 restaurants and 150 retail stores in addition to 5 recreational areas.
- New products’ development / menu engineering / Costing & pricing.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, and guest feedback. (Minutes of the meeting to be sent to VP).
- Managing all activities day-to-day operations.
- Optimizing an Overseeing daily business operations.
- Developing and implementing growth plans.
- Monitoring and managing budgets.
- Improving revenue.
- Hiring employees.
- Evaluating performance and productivity.
- Analyzing accounting and financial data.
- Researching and identifying growth opportunities.
- Generating reports and giving presentations.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations Manager

October 2020 - December 2020

½ Million - KSA

Saudi Arabia

October 2020 - December 2020

Directing and coordinating activities of 206 team members and 12 branches.
•Managing all F&B day-to-day operations.
•Optimizing and improving process flow routine to ensure faster growth capabilities.
•Development and implementation of department policies & SOP’s.
•Directing & coordinating internal business committees.
•Ensuring rigorous business standards and compliance with internal policies and quality assurance programs.
• Coaching, mentoring, & developing the assistant operations manager and area manager team.
• Conducting performance.
•I was fully in charge of opening new branches of startups.
Company industry:
Hospitality & Accomodation
Job role:
Management

April 2019 - July 2020

Al Ghanim Industries - Kuwai

April 2019 - July 2020

Planning, developing, and guiding new restaurants’ concept toward long-term success.
- Restaurant startups, concept feasibility, and new business planning.
- Improving solutions for existing restaurants to help them reach higher returns.
- Troubleshooting for existing restaurants.
- Manage all vendors' contracts.
- Managing all F&B day-to-day operations.
- Implement policies & procedures.
- Establish targets & KPI's.
Company industry:
Automotive Dealership & Distributor

Food & Beverage Manager

January 2010 - December 2018

Touristic Enterprises Co - Kuwai

January 2010 - December 2018

Directing and coordinating activities of 140 team members
•Full P&L & budget accountability
•Setting the annual operating plan and allocating business resources
•Property management and new projects development
•Optimizing and improving process flow routine to ensure faster growth capabilities
•Development and implementation of department policies & SOP’s
•Directing & coordinating internal business committees
•Managing all catering service functions and its respective allocations
•New products’ development / menu engineering / costing & pricing
•Ensuring rigorous business standards and compliance with internal policies and quality assurance programs
•Overlooking all CRM / PR & CSR activities
In addition, I was fully in charge of The Kuwait Towers renovation and re-opening plan a complex mandate encompassing: Property and design management - Recruitment - Budgeting - Licensing & government relations - Grand opening activities - Recruitment - Operations.
Job role:
Management

Catering Manager

October 2008 - December 2009

M.H. Al Shaya Co - Kuwai

October 2008 - December 2009

Overseeing the management of all catered events including food and beverages, equipment, and staffing
•Developing and monitoring budget and sales goals related to food and labor costs
•Marketing and selling Dean & Deluca catering services
•Reviewing production schedules and catering events to determine variety and quantity of foods to prepare
•Scheduling catering event requests weekly to determine procurement needs
•Creating special event menus for a variety of clients
•Maintaining food production records, reports, and department files as required
•Directing and coordinating activities of 165 staff-members
•Coaching, mentoring, developing & training the team
•Conducting performance appraisals
•Creating & Establishing a cost control system for food production & good’s flow management
At Dean & Deluca I played a major role in establishing the restaurant-café division while I was fully in charge of the catering operations.
Job role:
Management

Founder

January 2001 - January 2004

Radiolla Catering Co - KSA

January 2001 - January 2004

& G.M. Lebanese Corner restaurants Specialized in Lebanese cuisine & Mass catering
Job role:
Management

Restaurant manager & operations manager

January 1996 - January 2000

Saj Kabab, Lebanese restaurant– Beirut Lebanon

January 1996 - January 2000

Training Programs
•Lean Six sigma - Green Belt (Define, Measure, Analyze, Improve & Control) improve the quality of its processes by identifying causes of errors, working to minimize and correct future mistakes.

•United Champions master training program Food safety, shift planning, Labor management, P&L analysis, sales & marketing.

•HACCP & Food Hygiene

•Time management & leadership skills Organization, prioritization, goal setting, communication & planning

•Protocol Etiquette and hosting
Job role:
Customer Service and Call Center

Education

Lund University

March 1993

March 1993

Bachelor's degree, Hotel Management And Gastronomy

Sweden

Hotel Management & Food production on-Site courses

Skills

Operations Management
Expert
Operations Management
Expert
Production
Expert
Production
Expert
Profit
Expert
Profit
Expert
Administration
Expert
Administration
Expert
Allocations
Expert
Allocations
Expert
BUDGETING
Expert
BUDGETING
Expert
COACHING
Expert
COACHING
Expert
DIRECTING
Expert
DIRECTING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
MENTORING
Expert
MENTORING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SALES
Expert
SALES
Expert
Operations Management
Expert
Operations Management
Expert
Production
Expert
Production
Expert
Profit
Expert
Profit
Expert
Administration
Expert
Administration
Expert
Allocations
Expert
Allocations
Expert

Languages

Arabic
Expert
English
Expert
French
Expert