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Boushra Aljawaleh, Carrefour, Customer service (TeamLeader)

Boushra Aljawaleh

Carrefour, Customer service (TeamLeader)·Majed Alfuttaim

United Arab Emirates

Bachelor's degree, Theatre And Other Arts

Work experience

Total years of experience: 5 years, 2 months

Carrefour, Customer service (TeamLeader)

June 2025 - Present

Majed Alfuttaim

Dubai, United Arab Emirates Remote

June 2025 - Present

Led a team of customer service representatives, managed daily operations, resolved customer issues,
monitored performance, and ensured excellent customer experiences while achieving service goals and
operational targets.

Company industry:
Retail & Wholesale

Carrefour, Customer Service Representative

January 2022 - January 2025

Majed Al Futtaim

Dubai, United Arab Emirates Remote

January 2022 - January 2025

Assisted customers with inquiries and requests, resolved complaints professionally, processed
transactions accurately, and ensured a positive customer experience. Maintained product knowledge,
collaborated with team members, and consistently met service quality and performance standards.

Company industry:
Retail & Wholesale

Carrefour, Customer Service Representative

January 2022 - January 2025

Majed Al Futtaim

Dubai, United Arab Emirates Remote

January 2022 - January 2025

Assisted customers with inquiries and requests, resolved complaints professionally, processed
transactions accurately, and ensured a positive customer experience. Maintained product knowledge,
collaborated with team members, and consistently met service quality and performance standards.

Company industry:
Retail & Wholesale

Receptionist

January 2021 - December 2022

Seif Beauty Clinic,

Damascus, Syria

January 2021 - December 2022

Managed patient appointments, handled phone calls and inquiries, maintained records, processed
payments, and provided professional customer service while ensuring smooth daily clinic operations.

Company industry:
Other Healthcare Services

Education

Damascus University

January 2021

January 2021

Bachelor's degree, Theatre And Other Arts

Syria

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
COVERED CALL
Intermediate
COVERED CALL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Customer Service Excellence
English Language Course
Communication Skills
Customer Service Excellence
English Language Course