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Razan Abdallah, customer service agent

Razan Abdallah

customer service agent·Abu Dhabi airport

United Arab Emirates

Diploma, Computer Engineering

Work experience

Total years of experience: 9 years, 7 months

customer service agent

June 2025 - Present

Abu Dhabi airport

Abu Dhabi, United Arab Emirates

June 2025 - Present

Company industry:
Aviation Support Services
Job role:
Hospitality and Tourism

merchandiser

August 2024 - Present

SHAMSEEN FOOD STUFF GATHERING LLC

Ras Al Khaimah, United Arab Emirates

August 2024 - Present

.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Volunteer–

March 2024 - Present

Emirates Red Crescent

Ras Al Khaimah, United Arab Emirates

March 2024 - Present

Completed over 136 volunteer hours in social and community events .
Company industry:
Non-profit Organization
Job role:
Medical, Healthcare, and Nursing

Customer Service Agent _WE

June 2025 - May 2026

ONE – Assigned to Zayed International Airport

Abu Dhabi, United Arab Emirates

June 2025 - May 2026

• Deliver high-standard service excellence to passengers within a high-traffic international airport environment,
managing inquiries and diverse service requests daily.
• Manage high-volume, face-to-face interactions with guests of multicultural backgrounds, ensuring a
welcoming and professional brand image.
• Resolve complex passenger complaints efficiently, turning stressful situations into positive customer
experiences.
• Coordinate seamlessly with internal airport operations, security, and airline teams to ensure smooth
daily workflows.
Company industry:
Aviation Support Services
Job role:
Customer Service and Call Center

Merchandiser / Customer Service_

August 2024 - May 2025

Shamseen Food Stuff Gathering LLC

Ras Al Khaimah, United Arab Emirates

August 2024 - May 2025

• Streamlined inventory management and designed high-impact visual merchandising layouts to
maximize retail appeal.
• Executed daily financial transactions with 100% accuracy while vigilantly auditing product
shelf-life for quality control.
• Delivered outstanding customer service to student and faculty demographics, consistently
achieving high satisfaction rates.
• Orchestrated seamless vendor procurement and managed structured stock intake procedures.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

customer sales and service representative

July 2018 - April 2023

prestige VIP Hall

Khartoum, Sudan

July 2018 - April 2023

.
Company industry:
Events Management
Job role:
Hospitality and Tourism

Customer Service Representative–

July 2018 - April 2023

Prestige VIP Hall

Khartoum, Sudan

July 2018 - April 2023

• Managed premium guest inquiries, luxury bookings, and VIP service requests with a high degree of
professionalism.
• Resolved client escalations diplomatically while adhering strictly to company service standards.
• Conducted proactive post-service follow-ups with corporate and VIP clients to ensure long-term
satisfaction and retention.
Maintained flawless booking schedules, digital records, and internal calendars to prevent operational
delays.
Company industry:
Events Management
Job role:
Customer Service and Call Center

sales

February 2016 - June 2018

Home quality

Khartoum, Sudan

February 2016 - June 2018

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

January 2016 - June 2018

Home Quality F e b

Khartoum, Sudan

January 2016 - June 2018

• Educated customers on product features and specialized knowledge to drive purchasing
decisions.
• Consistently exceeded monthly sales targets by 15% through proactive client relationship
building.
• Provided comprehensive after-sales support, successfully resolving warranty and service
inquiries.
Company industry:
Household Appliances
Job role:
Sales

Education

Al-Neelain University

October 2015

October 2015

Diploma, Computer Engineering

Sudan

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Sales
Expert
Sales
Expert
Call
Expert
Call
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Reservations
Expert
Reservations
Expert
Organization Of Events
Expert
Organization Of Events
Expert
Team Collaboratios
Expert
Team Collaboratios
Expert
Customer service
Expert
Customer service
Expert
Client relationships
Expert
Client relationships
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Sales
Intermediate
Sales
Intermediate
Time management
Expert
Time management
Expert
Complaint resolution
Expert
Complaint resolution
Expert
Communication
Expert
Communication
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Customer Care
Expert
Customer Care
Expert
Call
Expert
Call
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Reservations
Expert
Reservations
Expert
Organization Of Events
Expert
Organization Of Events
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

الهلال الاحمر الاماراتي

متطوع

March 2024

Training and Certifications

Certifications
Self-confident
Dec 2024
Introduction to Microsoft Excel
Feb 2024
Introduction to customer service
Jan 2024