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Kholoud Ammar, Business Development Executive

Kholoud Ammar

Business Development Executive·Source it (B2B)

Egypt

Bachelor's degree, Sociology

Work experience

Total years of experience: 5 years, 0 months

Business Development Executive

June 2025 - Present

Source it (B2B)

Dubai, United Arab Emirates •Hybrid

June 2025 - Present

• Drove new business growth by identifying and converting B2B prospects across key sectors.
• Developed and executed strategic lead generation campaigns to enhance market presence.
• Built and nurtured long-term client partnerships, ensuring mutual value and continuity.
• Collaborated with cross-functional teams to align sales objectives with organizational growth goals.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Management

Customer Service Representative

July 2021 - Present

Remitly

Alexandria, Egypt

July 2021 - Present

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Sales & Retention Representative

June 2024 - June 2025

Concentrix (SiriusXm Project),

Alexandria, Egypt

June 2024 - June 2025

• Strengthened customer loyalty through personalized retention strategies and proactive communication.
• Surpassed retention and upsell targets by leveraging persuasive negotiation and tailored offers.
• Resolved service concerns with professionalism and empathy, maintaining brand reputation and trust.
Company industry:
Call Centers & Customer Care Outsourcing

Retention Specialist

April 2023 - May 2024

Fantastic Services,

Alexandria, Egypt

April 2023 - May 2024

• Enhanced customer retention through data-driven loyalty initiatives and feedback mechanisms.
• Managed multi-channel support operations to ensure timely follow-up and high service quality.
• Addressed service provider declines effectively, maintaining high customer satisfaction and repeat
business.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Banking Customer Service Advisor

June 2021 - January 2023

Sutherland Global Services (Remitly Project).

Alexandria, Egypt

June 2021 - January 2023

• Supported global clients in executing secure financial transactions and compliance verifications.
• Maintained high service accuracy while ensuring client satisfaction under strict time and quality stand
ards.
• Developed strong communication and problem-solving skills to address client inquiries effectively.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Banking Customer Service Advisor

June 2021 - January 2023

Sutherland Global Services (Remitly

Alexandria, Egypt

June 2021 - January 2023

• Supported global clients in executing secure financial transactions and compliance verifications.
• Maintained high service accuracy while ensuring client satisfaction under strict time and quality stand
ards.
• Developed strong communication and problem-solving skills to address client inquiries effectively.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria University

January 2016

January 2016

Bachelor's degree, Sociology

Egypt

Major: Sociology, mass and communication devision.

Alexandria University

January 2016

January 2016

Bachelor's degree, Mass Communication

Egypt

Skills

PR coordination
Expert
PR coordination
Expert
Live Events
Expert
Live Events
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Building Customer Relations
Expert
Building Customer Relations
Expert
Customer Care
Expert
Customer Care
Expert
Coordinator
Intermediate
Coordinator
Intermediate
Retainer
Expert
Retainer
Expert
Customer Care
Expert
Customer Care
Expert
Business
Intermediate
Business
Intermediate
MICROSOFT OFFICE SPECIALIST
Expert
MICROSOFT OFFICE SPECIALIST
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate
EMPLOYEE RETENTION
Intermediate
EMPLOYEE RETENTION
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate

Languages

Arabic
Expert
English
Expert
Italian
Expert

Hobbies

  • Pilates