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Kholoud Ammar, Business Development Executive

Kholoud Ammar

Business Development Executive·Source it (B2B)

Egypt

Bachelor's degree, Sociology

Work experience

Total years of experience: 5 years, 1 months

Business Development Executive

June 2025 - Present

Source it (B2B)

Dubai, United Arab Emirates •Hybrid

June 2025 - Present

• Drove new business growth by identifying and converting B2B prospects across key sectors.
• Developed and executed strategic lead generation campaigns to enhance market presence.
• Built and nurtured long-term client partnerships, ensuring mutual value and continuity.
• Collaborated with cross-functional teams to align sales objectives with organizational growth goals.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Management

Customer Service Representative

July 2021 - Present

Remitly

Alexandria, Egypt

July 2021 - Present

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Sales & Retention Representative

June 2024 - June 2025

Concentrix (SiriusXm Project),

Alexandria, Egypt

June 2024 - June 2025

• Strengthened customer loyalty through personalized retention strategies and proactive communication.
• Surpassed retention and upsell targets by leveraging persuasive negotiation and tailored offers.
• Resolved service concerns with professionalism and empathy, maintaining brand reputation and trust.
Company industry:
Call Centers & Customer Care Outsourcing

Retention Specialist

April 2023 - May 2024

Fantastic Services,

Alexandria, Egypt

April 2023 - May 2024

• Enhanced customer retention through data-driven loyalty initiatives and feedback mechanisms.
• Managed multi-channel support operations to ensure timely follow-up and high service quality.
• Addressed service provider declines effectively, maintaining high customer satisfaction and repeat
business.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Banking Customer Service Advisor

June 2021 - January 2023

Sutherland Global Services (Remitly Project).

Alexandria, Egypt

June 2021 - January 2023

• Supported global clients in executing secure financial transactions and compliance verifications.
• Maintained high service accuracy while ensuring client satisfaction under strict time and quality stand
ards.
• Developed strong communication and problem-solving skills to address client inquiries effectively.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Banking Customer Service Advisor

June 2021 - January 2023

Sutherland Global Services (Remitly

Alexandria, Egypt

June 2021 - January 2023

• Supported global clients in executing secure financial transactions and compliance verifications.
• Maintained high service accuracy while ensuring client satisfaction under strict time and quality stand
ards.
• Developed strong communication and problem-solving skills to address client inquiries effectively.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria University

January 2016

January 2016

Bachelor's degree, Sociology

Egypt

Major: Sociology, mass and communication devision.

Alexandria University

January 2016

January 2016

Bachelor's degree, Mass Communication

Egypt

Skills

PR coordination

Expert

Live Events

Expert

Executive Secretary

Expert

Building Customer Relations

Expert

Customer Care

Expert

Coordinator

Intermediate

Retainer

Expert

Customer Care

Expert

Business

Intermediate

MICROSOFT OFFICE SPECIALIST

Expert

ACCOUNT MANAGEMENT

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INNOVATION

Intermediate

RELATIONSHIP BUILDING

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

SALES

Intermediate

SALES OPERATIONS

Intermediate

STRATEGIC MARKETING

Intermediate

EMPLOYEE RETENTION

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

Languages

Arabic

Expert

English

Expert

Italian

Expert

Hobbies and interests

Pilates