Customer service agent
Mersaco
Total years of experience :9 years, 6 Months
Excellent communication skills focused on understanding customer needs and developing resolutions
Proven ability to grasp product knowledge to quickly address customer questions and complaints
Able to stay calm when confronted with angry customers and defuse tense situations
Problem solving skills and a wise decision-maker
Excellent planning and organizing and presentation skills
Ability to work independently, meet deadlines and obtain results
Proficient in completing all work according to deadline
Detail oriented and flexible
Able to work calmly under pressure
competent in building customer relationships which inspire confidence and loyalty
Experience in a high-volume call center fielding approximately 90 calls per day
Customer Care Assistant in the training of new customer service representatives.
Receiving customer’s calls for enquiries, complaints, billing issues, opinions etc and solve them efficiently and effectively or direct them to relevant departments for solutions.
Working cooperatively with key team members and clients.
Invoicing orders received by phone from clients or sales representatives.
Calm frustrated or upset customers by providing excellent and friendly service