Business Travel Consultant – Corporate Division
Al Rostamani Travel & Holidays
Total years of experience :8 years, 9 Months
- Handling corporate clients in person, over the phone or via email to discuss their travel requirements.
- Advising clients on suitable options for domestic or international destinations, accommodation, transport, insurance and fares.
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Making and confirming bookings via SABRE (Global Distribution System).
- Issuing tickets, hotels, car rentals, insurance, chauffeur service, Marhaba or relevant documents.
- Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
- Modifying existing bookings to suit a change in clients’ circumstances or notify clients for any airlines schedule change.
- Researching destinations and keeping up to date with travel industry news.
- Collecting payments and providing invoices to clients.
- Daily reporting for issued services for accounting purposes.
- Ongoing training with other team members and management.
- Planning and selling flights, accommodations, insurance and other travel services over the phone specialized for American Express Card Holders only.
- Providing relevant information, guides, local customs, maps, regulations, destination events, website promotions and American Express credit card holders travel benefits.
- Deal with occurring travel problems, modifications, complaints, cancellations and refunds.
- Use promotional techniques and prepare materials to sell itinerary tour packages.
- Collecting payments for issued travel itineraries and providing invoices via email.
- Enter data into the software and maintain client files for future records.
- Meet profits and monthly sales targets.
- Excellent knowledge of computer reservation systems - KATANA (GDS).
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints and provide information.
- Plan, describe, arrange and sell itinerary, tour packages and promotional travel offered by Expedia via online travel booking website.
- Guiding clients over the phone and assisting them in Expedia website for any ongoing promotions and online bookings.
- Making and confirming bookings via Expedia website.
- Performs general clerical duties includes photocopying, faxing, mail distribution, filing and product inventory.
- Answer calls from customers regarding their product queries.
- Maintain office supplies for the department.
- Assist on filling incoming products and distribution to scheduled clients.
- Prepare invoices.
- Provide general support to visitors.
- Handling enquires from customers, branches and other banks.
- Handling inward clearing cheques, including signature verification from senior officer.
- Calling customers regarding returned cheques and making relevant transactions
- Distributing and accepting cheques from clients.
- Other duties assigned by manager
- Supporting other business units when necessary
- Performs general clerical duties includes photocopying, scanning and faxing.
ACCOUNTING