Restaurant Manager
Fireroom
Total years of experience :14 years, 4 Months
• Compiling and sending weekly and monthly reports (e.g. Management overview, consolidated variances, Turnover reports, cash drop reports, stock movement reports).
• Ensuring that staff was paid on time and correctly every time by preparing payroll documents promptly.
• Ensuring that the inventory system was always accurate by capturing invoices accurately and timeously, thereby helping to increase GP.
• Maintaining stock par levels.
• Keeping variances minimal by ensuring accurate stock take and monitoring stock movement closely.
• Increased the life of equipment by keeping it serviced and well-maintained.
• Helped reduce negative reviews by at least 20% by handling customer complaints and queries professionally.
• Have never been under on my cash-ups by being meticulous and checking every single cash-up carefully.
• Helped increase overall turnover by 10% from the time I joined by training waiters to upsell and make recommendations on every single table.
• Leading a team of 60+ in providing excellent and memorable service and amazing food for our guests.
• Helped boost staff motivation and morale by performing regular performance appraisals and promoting the hard workers.
• I was consistently in the top 3 in sales because of my upselling skills
• Provided consistent excellent service to hundreds of guests that visited us
helped increase overall revenue by 5% by training waiters on menu knowledge and upselling.
•Boosted staff morale by treating staff fairly and rewarding outstanding performance.
•Trained new waiters to be some of the best in the industry.
Katsuya by Starck Avenues, Kuwait (A very famous US brand that serves Japanese Cuisine)
•My ability to communicate effectively and my leadership skills helped me get promoted to manager in one year.
•Lead a team of 30+ to provide memorable service and serve mouth-watering dishes to our guests
•Was excellent at maintaining stock par levels to ensure that our guests always got what they needed
•My cash-ups were always accurate and balanced.
A number one bubble tea franchise in the world from Taiwan)
•Informed customers of the selection of bubble teas we offered and made recommendations and upselling which increased the revenue by 5 - 10 percent compared to other cashiers who simply took orders
•Ensured all the recipe items levels were replenished and kept as fresh as specified all the time
•Was promoted to a supervisor position within a month because of my ability to handle all responsibilities confidently and successfully and was recommended by the Manager as a possible candidate to take his position when he returned to Taiwan in mid-2013.
•Trained the cashiers to upsell as well as to multitask therefore increasing overall revenue for the store
•Ensured that all stock levels were always optimal and reported to the manager
•Calculated the payroll hours of each employee at the end of each month and reported to
an average of 50 - 60 guests per shift ensuring their dining experience was always superb
•Had tens of guests coming back to be served by me specifically
•Helped in the bar to prepare beverages when the need arose
• Was promoted from junior waiter to senior waiter within a year, something which took the average waiter 3 years to achieve.
• Was a top-selling waiter for 9 consecutive months
• I won the award for being the fastest-paced waiter continuously until management discontinued the competition because no one could match my pace.
• Was one of the only two people selected to attend a prestigious wine service training to enhance my already good wine-selling skills where I got a certificate of excellence in Wine Service.
GPA 3.72