Budour Qumsani

-Collected timecards and processed payroll for staff on time.
-Facilitated training sessions and seminars for on-boarding employee procedures.
-Completed termination paperwork and exit interviews.
-Composed job description and salary ranges for various job titles.
-Provided urgent response to managers on matters relating to delinquent employees.
-Supported development and execution of programmers, policies and procedures to align with vision of company.

-Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
-Conserved time and improved workflows by handling special projects and emergency solutions.

-Keep records of customer interactions, process customer accounts and file documents.
-Familiarity with CRM systems and practices.
-Customer orientation and ability to adapt/respond to different types of characters.

-Manage large amounts of incoming phone calls.
-Follow communication procedures, guidelines and policies.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Identify and assess customers’ needs to achieve satisfaction.
-Ability to multi-task, prioritize, and manage time effectively.