Manager - HR Services & Principal Consultant
FASTRACK Management Consultancy
Total years of experience :42 years, 2 Months
Reporting directly to partners and the General Manager, I am responsible for provide operational support and the day-to-day management of all Human Resource functions for over 20 clients ranging from (Bank, Construction, Hospitality and other business sectors), in kingdom of Bahrain and 700 clients across Gulf countries.
Advisory, consultancy, developing human resources strategic plans, organizational designs and HR audits.
Managing a wide range of human resources, training & development, procedures and policies, LMRA issues consistent with employees and Ministry of Labour standards and guidelines.
Achievements:
Provided industrial relations advice and coached line managers in the implementation of HR principles.
Streamlined the effectiveness of recruitment process for Construction Company and recruited over 100 staffs and labors in multiple disciplines for commencement of a new project.
A sound talent management plan was designed to bridge the talent gaps which had great business impact and workforce effectiveness measured during and after the implementation which was also incorporated in the strategic & business plans.
Reviewed and implemented new induction processes, gaining buy-in from the management team and resulting in increased retention rates.
Recruited to revamp HR department and introduce best practices into operation while managing all HR and facilities-related functions for 1500-employee workforce. As a Member of senior executive team and senior HR advisor to Managing Director, Board of Directors, and management team, actively was participating in operations reviews and strategic planning.
Key Contributions:
HR & Best Practices Transformed previously disorganized, under-performing HR department into a well-functioning, cost efficient and highly utilized entity as evidenced by 40% improvement in services.
Recruitment Mass recruitment, talent acquisition, device recruitment strategy, subscription with portals, interacting with Ad Agency, managing all advertising campaigns, campus hiring, and vendor management. Manpower Forecasting, Organizational Structuring, Job design etc.
Employee Benefits Redesigned and negotiated benefits program to realign with market conditions.
Analysis & Audits Recouped over BD. 5, 000 annually in benefit contribution overpayments by conducting an array of benefit and compensation audits that identified and corrected discrepancies.
Training Programs Identifying Training needs, designing the Training calendar, initiating the process of Training & Development for the growth of the individual as well as the Organization.
Initiating a process of organizational development that primarily addresses succession planning throughout the organization and to coordinate activities across all the units.
Compensation / Salary Structure Increased morale and saved in operating cost and salary expenses annually by conducting thorough, extensive job description, salary analysis and adjusting salary grade structure to reflect industry standards.
HR Information Systems Implemented, integrated, and maximized usage of new HRIS System and dramatically improved efficiency of HR & Admin functions.
Led and managed day-to-day business activities with a team of 22 trainers and administrative staff members and 50+ freelancing consultants.
Planned, developed and lunched a new sales and marketing department, which included the creation of marketing plans, cost analysis, marketing and sales manuals and presentation materials.
Developed professional relationships with industry leaders, promoting the institute and demonstrating the impact of the institute’s learning outcome to their organizations growth.
Cultivated marketing strategy and identified best use of human capital resources to develop and deliver customized training solutions.
Anticipate trends and remain abreast of current scientific and industry knowledge to formulate strategies and implement plans creating opportunity, capitalizing on market shifts and driving market penetration.
Coordinated all departmental training activities. Aided and advised management with interpretation and application of HR Training & Development Policies and Practices. Wrote and enforced policies and procedures affecting day-to-day training and development operations.
Identifying the training needs of employees and developing training programs to ensure constant learning and development.
Designed and developed management training course outlines based on TNA requirement in consultation with various HOD's and line managers to be delivered by training providers.
Evaluated and refined course materials in an effort to find optimum solution to training challenges and recommended effective training solutions.
Responsible for all recruitment processes to fill vacancies with the most suitable and qualified applicants. Establish and maintain adequate recruitment records, and provide an account manager based services to Business and Support Units within the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc.
Assisted in the development of human resources plans and policies in conjunction with the company’s overall development plan.
Assisted in developing and implementing an performance appraisal system for the company and coordinating it with line managers.
Assisted the management team in establishing a proper organizational structure for the company.
Led HR function with unique business challenges and distinct leadership teams. Resolved complex performance issues through launch of improvement plans, progressive discipline, mutual separation agreements, management coaching, and employee counseling. Partnered with management to design Staff Morale Improvement Initiative that included staff surveys, open forums, and employee self-directed work teams.
Responsible for the Design and Development of new programs and amendments to the existing programs on PC’s and NCR Tower - 32/500 UNIX System. The Modules developed were Re-insurance, Motor Underwriting, Marine Underwriting and Marketing Module. Developing and conducting in-house training course on Lotus 123, Always, Impress, Windows, Words, Excel, PowerPoint, Access, dBase III & IV and Foxpro.
Responsible for Developing of new programs and amendments to existing programs on Tandem & NCR - VRE/E 9800 Systems. Developed and implemented S.W.I.F.T. systems operation, facilities development and setting-up S.W.I.F.T. ST200 System and Interface of Telex System with ST200 (STTX) System. Designed integration of Nostro Reconciliation System with Mainframe Interface and S.W.I.F.T. ST200 System. Preparation of training materials for the S.W.I.F.T. Course and conducting in-house training courses to all the back office staff.
Responsible for Designing and Developing of new programs and amendments to existing programs on IBM 4381, CICS, MVS System. Duties consisted of System start-up, Developments of new programs, amendments to the existing programs, assisting the users in all aspects of set-ups and attending to user’s problem related to the System.
As a Management Trainee, I was able to understand the many facets of the hospitality industry by playing a role in a variety of departments. On-the-job training provided me opportunities to apply what I should know in real time and in a real world setting. The experience provided me the opportunity to network, interacting with industry experts and developing under the guidance of company mentors.
