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بخارى سمير بخارى ابوبكر  ابوبكر , خدمة عملاء

بخارى سمير بخارى ابوبكر ابوبكر

خدمة عملاء·شركة سوداني للاتصالات المحدودة

Saudi Arabia

Bachelor's degree, هندسة برمجيات

Work experience

Total years of experience: 5 years, 6 months

خدمة عملاء

August 2021 - Present

شركة سوداني للاتصالات المحدودة

Khartoum, Sudan

August 2021 - Present

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Officer

January 2021 - January 2022

Sudani Telecommunications Company,

Khartoum, Sudan

January 2021 - January 2022

• Managed daily customer calls and inquiries efficiently and professionally.
• Supported the team in managing customer data and maintaining accurate records of
all interactions.
• Handled customer complaints and resolved issues while ensuring the highest level of
customer satisfaction

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

الكليه الاردنيه السودانيه للعلوم والتكنولوجيا - في السودان

October 2020

October 2020

Bachelor's degree, هندسة برمجيات

Sudan

GPA (rating): Good

GPA (rating): Good

Jordanian Sudanese College of Science and Technology

January 2020

January 2020

Bachelor's degree, software engineering

Sudan

Skills

Data Input

Expert

CCTV

Expert

Client Service

Expert

Organization

Expert

مهارات التواصل الفعال

Intermediate

العمل بروح الفريق

Intermediate

Data Entry

Intermediate

مهارات حل المشكلات

Expert

مهارات الحاسوب

Expert

waiter

Expert

Food Service

Intermediate

Sales

Intermediate

Call Center

Expert

كاشير

Expert

Desktop Support

Intermediate

Computer Hardware Troubleshooting

Beginner

CLIENT SERVICES

Intermediate

COMPUTER LITERACY

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

INTERNATIONAL COMPUTER DRIVING LICENCE ICDL ECDL

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

PATIENCE

Intermediate

SOFTWARE ENGINEERING

Intermediate

Customer Service

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Ticketing and Reservation Systems Course
Search Engine Optimization (SEO)
Computer Fundamentals and Data Entry
International Computer Driving License (ICDL)
courses in Customer Service
سوداتل
سوداتل للاتصالات
Sep 2022