Key Account Executive
Autoredo FZE
Total years of experience :12 years, 4 Months
• In charge for CIS market. Finding customers and maintaining business relationship.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Updates product knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Check and coordinate spare parts enquires from customers. Issue quotes from the Oracle system, stating the price, terms of delivery and terms of payment and validity of quotation.
• Follow-up & receive official purchase orders from the customers.
• Place the orders with suppliers accounting for customer PO & warehouse demand. Check the items, prices, delivery dates, quantities or Supplier Order confirmation.
• Prepare and send the Order Confirmation to customer mentioning the price, delivery dates, mode of shipment, payment and delivery terms
• Proactive follow up & Coordination with supplier, freight forwarders, banks & customers to arrange shipments.
• Prepare the necessary shipping documents for customs clearance.
• Travel as required for consignment store audits as planned by Spare Parts Manager
• Travelling to countries for prospective clients
• Protects organization's value by keeping information confidential.
- Adhering to all policies and procedures (operational, safety etc.) related to After Sales department.
- Maintaining Customer Relations. Ensuring all kind of enquiries are met on time
- Translating ( Russian, Turkish, English) . Maintaining Relations between Customers and Management
- Effective performance of Sales of Spare Parts
- Managing and achieving parts sales target according to plan
- Enhancing the knowledge base with every new product launched
- Monitoring customer credit facilities constantly and ensure due payment, also notifying the After Sales Manager regarding the details of customers reaching their credit limits
- Monitoring all major transactions regularly and ensures that all orders are completed in a timely manner.
- Providing functional guidance to direct reports on a periodic basis.
- Developing sales volumes in the designated area
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Suggesting additional related parts to improve sales
- Handling and providing prices for telephonic enquiries
- Preparing sales orders, invoices and delivering parts
- Receiving payment or obtaining credit authorization
- Advising to the customers on substitution or modification of parts when identical replacements are not available
- Examining returned parts for defects, and ensuring exchange/ refund of defective parts or money
- Conducting inventory of the stock
- Go through events, VIP movement and manager's log for the day.
- Review department's log book and follow-up pending issues.
- Facilitate bookings for guests e.g. golf, helicopter tours, restaurants and safaris.
- Oversee the bell attendants' duties and organize their manning based on hotel's daily occupancy.
- Manage daily storage inventory and initiate department's supplies using
scala program.
- Liaise with courier companies e.g. DHL in handling guest packages.
- Request for Marhaba and Ahlan services for Guest's
(Greeting and Meeting Services at the airport)
- Prepare and update Limo charges, drop off and pick up sheets.
- Providing information on tourist attraction areas to guest's
- Screening telephone calls, enquiries and requests
- Organising and maintaining diaries and making appointments
- Dealing with correspondence and writing letters, taking dictation and minutes
- Organising and attending meetings, and ensuring the manager is well-prepared for meetings
- Dealing with incoming email, faxes and post
- Producing documents, briefing papers, reports and presentations
- Management of corporate files. Assisting in the preparation of regularly scheduled reports
- Managing contacts database
- Coordinating travels and meetings for management
- Taking minutes, preparation of reports and general correspondence including translations Russian/English/Turkish
- Organizing conference calls (cost efficient communication)
- Organization, communication, preparation and translation of presentations, business plans, budgets, reporting
- Developing and maintain a filing system