Customer Service Officer
United Arab Bank
Total years of experience :23 years, 3 Months
1-. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Listen and respond to customers' requirements and complaint
3. Opens customer accounts by recording account information.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, handling the customers complaints through emails with other operations department
5. Delivered the debit cards & cheque book to the customers.
6. Prepare the customer's request and proceed with operations dept.
1. Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
2. Promote Bank services by providing consistent, accurate and transparent information to customers & educate customers on alternative channels provided.
3. Pro-actively resolve customer issues/complaints and perform superior service recovery
4. Ensure that all service levels and agreements are being met consistently without any fail.
5. Ensure adherence to cut-off times and deadlines.
6. Perform occasional duties assigned.
7. Promote Bank products in day to day interaction with customers.
8. Achieve sales referral targets & book top up loans as assigned. Contribute to the overall achievement of the team.
9. Pro-actively participate in Bank products campaigns & promotions.
10. Ensure customers are educated on alternate channel usage & migrate them towards IB, MB & email
11. Educate self on existing procedures and guidelines.
12. Participate in “In-house “training programmes and workshops.
13. Attend HR training courses nominated by line management.
14. Attend product training, presentations and road show events.
15. Ensure that Bank policies and guidelines are consistently & strictly followed.
16. Comply with committed turnaround times and laid down procedures.
17. Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.
18. Update customer details and documents in the bank systems
Summary of current duties and responsibilities:
• Customer care and reception management.
• Office administration and secretarial functions.
• Media and Advertisements coordination.
• Coordinating recruitment event campaigns & providing admin support to exhibitions.
• Purchase of promotional Materials/Office Supplies:
• Coordinating CSR activities.
EMASCO LLC, Abu Dhabi, UAE (June 2003 till December 2005)
(First Select has Merged EMASCO on 2006):
Secretary/Recruitment Administrator
EMASCO was part of the Al Hamed group and was an HR services firm that catered to needs of various Oil & Gas companies, Government and Multinational companies.
Duties & Responsibilities
Received incoming calls; Coordinated between the clients and consultants; Published advertisements in the newspapers; Posted the positions online; Prepared and handled career events and exhibitions; Arranged meetings for the General Manager with Clients; Handled all incoming mails and forwarded them to the respective Department; Typed (Arabic & English) filling, sent via faxes and arranged couriers; Dealt with travel agencies and hotel booking; Coordinated in recruitment; arranged interviews schedules; Dealt with customers and walk-in applicants; Received CVs from all walk-in applicants, and distributed the CVs to the concerned Consultant and/or Client; Handled the recruitment for some Clients; handled entry level and skilled positions (Drivers, Secretaries, Draftsman’s, Sales & Marketing Field).
(First Select has Merged EMASCO on 2006): Secretary/Recruitment Administrator
EMASCO was part of the Al Hamed group and was an HR services firm that catered to needs of various Oil & Gas
companies, Government and Multinational companies.
Duties & Responsibilities
Received incoming calls; Coordinated between the clients and consultants; Published advertisements in the news
papers; Posted the positions online; Prepared and handled career events and exhibitions; Arranged meetings for the
General Manager with Clients; Handled all incoming mails and forwarded them to the respective Department; Typed
(Arabic & English) filling, sent via faxes and arranged couriers; Dealt with travel agencies and hotel booking;
Coordinated in recruitment; arranged interviews schedules; Dealt with customers and walk-in applicants; Received
CVs from all walk-in applicants, and distributed the CVs to the concerned Consultant and/or Client; Handled the recruitment for some Clients; handled entry level and skilled positions (Drivers, Secretaries, Draftsman's, Sales &
Marketing Field)
Al Hamed Development & Construction (Abu Dhabi) June 2002 to March 2003
Secretary in Structural Steel Division
A multi billion construction company based in Abu Dhabi with operations across UAE.
Duties & Responsibilities
Received incoming calls; Managed the appointment and meeting schedules of the General Manager with Clients;
Handled all incoming mail and forwarding them to the respective Department; Deal with customers and handle
queries and resolve issues.
VIP Travel Agency (Abu Dhabi) June 2000 to Feb 2001
A reputed travel firm catering to corporates and retail clients.
Secretary/Receptionist.
Duties & Responsibilities
Coordinated In-bound as well as Out-bound Calls; Typed, filed and sent via fax all Arabic & English Documents;
Handled all incoming mail and forwarded them to the respective Department.
Al Massa Art Production (Abu Dhabi) Nov. 1999 to May 2000
Secretary/ Receptionist
Duties & Responsibilities
Received Incoming Calls; Typed (Arabic & English) correspondence, maintained confidential files, documents for the management and provided customer service.
• Bachelor Degree in Faculty Media (Pursuing) • 1998- 1999: Certificate of High School (Abu Dhabi) • Attended Several training programs on Administration, Management, Corporate Communication.