Guest Service Associate
Burj Al Arab Hotel
مجموع سنوات الخبرة :8 years, 7 أشهر
Fully responsible for the manning and cleanliness of the
Butler Pantry.
Ensures that each area is correctly stocked & operationally
prepared at all times according to set standards.
Maintains seamless interaction with guests in order to
facilitate guest recognition, obtain preferences, anticipate
guest needs and proactively action all their requests &
requirements. Also, ensures the privacy and security of all
the suite guests.
Maintains a full & comprehensive knowledge of the products
and services available in the SBU, other Jumeirah properties
and the local area.
Carries out guest registration, (possibly) cashiering and
other administrative tasks as per the standard.
Inspects and Sets Up the arrival and occupied suites as per
the guest preferences in accordance with the set standards.
Maintains together with Mini Bar Services a full control over
the Private Bar Inventory including Replenishment, and
Control on par stock as per the standard.
Abides by all hotel and company policies and procedures
including Health & Safety policies, Butler’s Grooming
standards, punctuality/ attendance procedures and Quality
standards.
Updates all guest registration details as per Profile Quality
standards and properly files all dockets
Solely responsible for attending to all guest requests &
feedback.
Coordinates and liaises with all concerned departments in
order to ensure smooth operations
Handles electrical equipment and provides Food &
Beverage service.
Prepares a comprehensive Itinerary for guests for the
duration of their stay as per the specifications and
preferences of the respective guests
Promotes Sirius loyalty program to all guests
Offer consistently professional, friendly, warm and engaging
service.
- Be available for Guests at all times as a point of contact.
- Actively represent all standards of the Arabian Cultural Connection
program, and interact with guests using the coffee and dates
station.
- Plays vital part in the Rotana Service Distinction program, by
welcoming guests upon arrival to the hotel main door, escorting
guests to check-in point, attending to guests on queue, greeting
guests on their way to breakfast and inquire about their
satisfaction, and bidding farewell to departing guests at the hotel
main door.
- Use the Tablet Registration tool to register guests on queue while
waiting for their turn to check-in at the Front Desk.
- Extend personal service and attention to all Guests, with particular
emphasis to Club Rotana, VIP Guests, and Rotana Rewards
Guests.
- Proactively meet arriving guests at the main entrance and once
they exit their transportation.
- Seeks out revenue opportunities such as taking restaurant
reservations, sales leads etc.
- Deal promptly, efficiently and pleasantly with any queries
- Maintains and promotes up to date knowledge of the hotel and
local services and supply information and respond to Guest
queries
- Be aware of all special offers, promotions, and packages at the
hotel to promote to guests
