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Can Ipek, General Manager

Can Ipek

General Manager·Best Western Plus Vienna**** & Best Western Praha***

Austria

Diploma, Hospitality Administration/Management

Work experience

Total years of experience: 12 years, 4 months

General Manager

September 2014 - April 2014

Best Western Plus Vienna**** & Best Western Praha***

September 2014 - April 2014

of the largest BW Hotels in Austria (187 rooms)
& Czech Republic (198 rooms)
Responsible for all hotel operations - supervision and coordination of all
operations in both Hotels (service, hotel inventory controlling and
administration departments)
Cost and budget control of entire hotel operations, answerable to the shore-
side management for all commercial questions, costs as well as income.
Responsibility for the adherence to all relevant hygiene (HACCP), safety and
environmental regulations in the entire hotel operations
Curriculum Vitae
Job role:
Management

Hotel Manager

June 2013 - September 2013

Quality assurance

Austria

June 2013 - September 2013

/ Manging Director under trade law
Rebranding from Novotel Vienna South to RAMADA Vienna South
Business and Conference hotel with 101 rooms, hotel bar, restaurant,
fitnessroom and 8 conference rooms (a total of 600 m² conference areas).
Guided HR & Management team at creation of training programs and
conduction of the training programs for all staff members. Created and
conducted Reopening and opening PR, Sales and Marketing activities.
All procedures have been prepared and settled according to the chain
requirements. Strong e-commerce, guestloyalty, guest feedback system,
accounting systems have been developed and placed.
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Regional Director

April 2011 - June 2011

KOLAR Hotel & Facility Management GmbH, Salzburg, Austri

April 2011 - June 2011

Responsible for all day to day activities our objects
Quality & Mystery check in all our objects (Hotels, office complex)
Weekly training course
Assignment of building costs on different cost centers and cost carriers
Optimizing the building use after economic points of view (profit maximization)
Technical building management
Infrastructural building management
Business building management
Cost Management
Curriculum Vitae
Job role:
Management

General Manager

December 2009 - March 2011

RAMADA Hotel Salzburg

Austria

December 2009 - March 2011

Supervising of the daily operative processes of all departments (Reception,
Housekeeping, Reservation, F & B and Cuisine), guarantee all quality and
service standards.
Budgeting, measures for the aimattainment (sales and cost side, performance
uses etc.), Forecasting (weekly/6 monthly Forecast), costmanagement
(according to the development of he Forecasts) and regular measures using
development KE (short-term in come statement), monthly reporting
Coordination of the in-house training and further education measures (hotel
location Salzburg), and trainings in the areas of quality management, sales,
communication and guest area (complaint management etc.)
Motivation and leadership of the employees/heads of department,
regularcomparisons/meetings/aim conversations, leadership of the weekl head
of department meeting and quarterly staff meetings, execution of job
interviews. Close cooperation with the centralized purchase, accounting, and
personnel department.
Job role:
Management

Executive Assistant Manager

December 2007 - December 2009

RAMADA Hotel Salzburg City Center****, Salzburg, Austri

December 2007 - December 2009

Job role:
Management

Sales & Marketing Manager

January 2017 - May 2008

first RAMADA Hotel in Austri

January 2017 - May 2008

Started from the rough construction of the 4 star property. Relations with hotel
chain have been developed and maintained on behalf of Owner Company.
Worked together with architects and interior designers for the efficient
operation of the hotel and success of guest services. Kitchen design and F&B
outlets design have made together with related companies. Prepared and
settled F&B, service, City Club & Spa concepts of the hotel. Prepared and
coordinated all purchase of FF & E & operational equipment’s. Hired all
management team members and guided management team at
hiring the best team members. Guided HR & Management team at creation of
training programs and conduction of the training programs for all staff
members.
Curriculum Vitae
Job role:
Sales

Sales Manager

June 2005 - December 2006

Victor´s Residenz Hotels

June 2005 - December 2006

Created and conducted pre-opening and opening PR, Sales and Marketing
activities. All procedures have been prepared and settled according to the
chain requirements. Strong e-commerce, guestloyalty, guest feedback
system, accounting systems have been developed and placed.
Coordination of all Sales and marketing activities, leadership for the Sales
team, construction of the Sales and marketing budget, assistance to the
directors with the sales budget, tele-marketing, Sales calls internal / external,
sales journeys, guarantee of accomplishing the sales goals and the target
profitability.
Pricing policy, contract nature, control measures of all customers egments
(companies, agencies, MICE, tourism, private, seminar etc.), execution of
house leaderships, Sales lightning, FAM trips, customer events, VIP evenings
and Office of Parities.
Handling RFP processes, Sales reportnature, cross-selling and increase of the
synergy sales within the different business fields of RAMADA Worldwide.
Business hotel with a strongfocus on customer satisfaction, we set-up an
active VIP card system for repeating guest and we achieve every month our
target of new enrollment in theWyndham rewards loyalty program.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Area Sales Manager

November 2004 - May 2005

Ringhotel Hohe Wach

November 2004 - May 2005

Job role:
Sales

Sales Marketing Manager

August 1998 - October 2004

HYATT Hotels & Resorts

August 1998 - October 2004

Company industry:
Hospitality & Accomodation
Job role:
Sales

General Manager

May 2015 -

Quality assurance

United Arab Emirates

May 2015 -

Reopening after full renovation
Business and Conference hotel with 108 rooms ( Economy, Superior &
Deluxe), hotel bar, restaurant, fitnessroom and 3 conference rooms (a total of
160 m² conference areas).
Report directly to owners.
- Responsible for all day to day activities (complaint management, increase
customer loyalty, efficiency cost reduction, training on the job)
- Implement hotel Standard Operating Procedures & Enhance all policies and
procedures existing
- Implement revenue management system at the hotel
- Guided HR & Management team at creation of /and conduction of the training
programs for all staff members.
- Ranked number 25 on Booking.com with a score of 8.8 /10 based on 109
reviews (31.12.2016)
-
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Education

Cornell University

January 2014

January 2014

Diploma, Hospitality Administration/Management

Austria

College of Economics

January 1998

January 1998

Diploma, management & economics

Germany

Skills

ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
BUDGETING
Expert
BUDGETING
Expert
FORECASTING
Expert
FORECASTING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
PERSONNEL
Expert
PERSONNEL
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
QUALITY
Expert
QUALITY
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert

Languages

Czech

Expert

English

Expert

German

Expert

Turkish

Expert