Can Ipek

General Manager·Best Western Plus Vienna**** & Best Western Praha***

النمسا

دبلوم, Hospitality Administration/Management

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 4 أشهر

General Manager

سبتمبر 2014 - أبريل 2014

Best Western Plus Vienna**** & Best Western Praha***

سبتمبر 2014 - أبريل 2014

of the largest BW Hotels in Austria (187 rooms)
& Czech Republic (198 rooms)
Responsible for all hotel operations - supervision and coordination of all
operations in both Hotels (service, hotel inventory controlling and
administration departments)
Cost and budget control of entire hotel operations, answerable to the shore-
side management for all commercial questions, costs as well as income.
Responsibility for the adherence to all relevant hygiene (HACCP), safety and
environmental regulations in the entire hotel operations
Curriculum Vitae

الدور الوظيفي:: الإدارة

Hotel Manager

يونيو 2013 - سبتمبر 2013

Quality assurance

النمسا

يونيو 2013 - سبتمبر 2013

/ Manging Director under trade law
Rebranding from Novotel Vienna South to RAMADA Vienna South
Business and Conference hotel with 101 rooms, hotel bar, restaurant,
fitnessroom and 8 conference rooms (a total of 600 m² conference areas).
Guided HR & Management team at creation of training programs and
conduction of the training programs for all staff members. Created and
conducted Reopening and opening PR, Sales and Marketing activities.
All procedures have been prepared and settled according to the chain
requirements. Strong e-commerce, guestloyalty, guest feedback system,
accounting systems have been developed and placed.

مجال الشركة:: التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:: الإدارة

Regional Director

أبريل 2011 - يونيو 2011

KOLAR Hotel & Facility Management GmbH, Salzburg, Austri

أبريل 2011 - يونيو 2011

Responsible for all day to day activities our objects
Quality & Mystery check in all our objects (Hotels, office complex)
Weekly training course
Assignment of building costs on different cost centers and cost carriers
Optimizing the building use after economic points of view (profit maximization)
Technical building management
Infrastructural building management
Business building management
Cost Management
Curriculum Vitae

الدور الوظيفي:: الإدارة

General Manager

ديسمبر 2009 - مارس 2011

RAMADA Hotel Salzburg

النمسا

ديسمبر 2009 - مارس 2011

Supervising of the daily operative processes of all departments (Reception,
Housekeeping, Reservation, F & B and Cuisine), guarantee all quality and
service standards.
Budgeting, measures for the aimattainment (sales and cost side, performance
uses etc.), Forecasting (weekly/6 monthly Forecast), costmanagement
(according to the development of he Forecasts) and regular measures using
development KE (short-term in come statement), monthly reporting
Coordination of the in-house training and further education measures (hotel
location Salzburg), and trainings in the areas of quality management, sales,
communication and guest area (complaint management etc.)
Motivation and leadership of the employees/heads of department,
regularcomparisons/meetings/aim conversations, leadership of the weekl head
of department meeting and quarterly staff meetings, execution of job
interviews. Close cooperation with the centralized purchase, accounting, and
personnel department.

الدور الوظيفي:: الإدارة

Executive Assistant Manager

ديسمبر 2007 - ديسمبر 2009

RAMADA Hotel Salzburg City Center****, Salzburg, Austri

ديسمبر 2007 - ديسمبر 2009

الدور الوظيفي:: الإدارة

Sales & Marketing Manager

يناير 2017 - مايو 2008

first RAMADA Hotel in Austri

يناير 2017 - مايو 2008

Started from the rough construction of the 4 star property. Relations with hotel
chain have been developed and maintained on behalf of Owner Company.
Worked together with architects and interior designers for the efficient
operation of the hotel and success of guest services. Kitchen design and F&B
outlets design have made together with related companies. Prepared and
settled F&B, service, City Club & Spa concepts of the hotel. Prepared and
coordinated all purchase of FF & E & operational equipment’s. Hired all
management team members and guided management team at
hiring the best team members. Guided HR & Management team at creation of
training programs and conduction of the training programs for all staff
members.
Curriculum Vitae

الدور الوظيفي:: المبيعات

Sales Manager

يونيو 2005 - ديسمبر 2006

Victor´s Residenz Hotels

يونيو 2005 - ديسمبر 2006

Created and conducted pre-opening and opening PR, Sales and Marketing
activities. All procedures have been prepared and settled according to the
chain requirements. Strong e-commerce, guestloyalty, guest feedback
system, accounting systems have been developed and placed.
Coordination of all Sales and marketing activities, leadership for the Sales
team, construction of the Sales and marketing budget, assistance to the
directors with the sales budget, tele-marketing, Sales calls internal / external,
sales journeys, guarantee of accomplishing the sales goals and the target
profitability.
Pricing policy, contract nature, control measures of all customers egments
(companies, agencies, MICE, tourism, private, seminar etc.), execution of
house leaderships, Sales lightning, FAM trips, customer events, VIP evenings
and Office of Parities.
Handling RFP processes, Sales reportnature, cross-selling and increase of the
synergy sales within the different business fields of RAMADA Worldwide.
Business hotel with a strongfocus on customer satisfaction, we set-up an
active VIP card system for repeating guest and we achieve every month our
target of new enrollment in theWyndham rewards loyalty program.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: المبيعات

Area Sales Manager

نوفمبر 2004 - مايو 2005

Ringhotel Hohe Wach

نوفمبر 2004 - مايو 2005

الدور الوظيفي:: المبيعات

Sales Marketing Manager

أغسطس 1998 - أكتوبر 2004

HYATT Hotels & Resorts

أغسطس 1998 - أكتوبر 2004

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: المبيعات

General Manager

مايو 2015 -

Quality assurance

الإمارات العربية المتحدة

مايو 2015 -

Reopening after full renovation
Business and Conference hotel with 108 rooms ( Economy, Superior &
Deluxe), hotel bar, restaurant, fitnessroom and 3 conference rooms (a total of
160 m² conference areas).
Report directly to owners.
- Responsible for all day to day activities (complaint management, increase
customer loyalty, efficiency cost reduction, training on the job)
- Implement hotel Standard Operating Procedures & Enhance all policies and
procedures existing
- Implement revenue management system at the hotel
- Guided HR & Management team at creation of /and conduction of the training
programs for all staff members.
- Ranked number 25 on Booking.com with a score of 8.8 /10 based on 109
reviews (31.12.2016)
-

مجال الشركة:: التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:: الإدارة

التعليم

Cornell University

يناير 2014

دبلوم، Hospitality Administration/Management

النمسا

College of Economics

يناير 1998

دبلوم، management & economics

ألمانيا

Skills

ACCOUNTANCY

Expert

ACCOUNTANCY

Expert

BUDGETING

Expert

BUDGETING

Expert

FORECASTING

Expert

FORECASTING

Expert

LEADERSHIP

Expert

LEADERSHIP

Expert

MEETING FACILITATION

Expert

MEETING FACILITATION

Expert

PERSONNEL

Expert

PERSONNEL

Expert

PROCESS ENGINEERING

Expert

PROCESS ENGINEERING

Expert

QUALITY

Expert

QUALITY

Expert

QUALITY CONTROL

Expert

QUALITY CONTROL

Expert

RECEPTIONIST

Expert

RECEPTIONIST

Expert

اللغات

الشيكية

متمرّس

الانجليزية

متمرّس

الالمانية

متمرّس

التركية

متمرّس

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Can Ipek

مشاركة سيرتي الذاتية

الخبرة العملية

General Manager

Hotel Manager

Regional Director

General Manager

Executive Assistant Manager

Sales & Marketing Manager

Sales Manager

Area Sales Manager

Sales Marketing Manager

General Manager

التعليم

Cornell University

College of Economics

Skills

اللغات

الشيكية

الانجليزية

الالمانية

التركية