Cluster Assistant General Manager
For CENTRAL INN HOTEL AL SADD and, CENTRAL INN HOTEL SOUQ WAQIF
Total years of experience :21 years, 8 Months
I am a dynamic professional adept at managing major hotel departments including Front Office, Housekeeping, Maintenance, Food & Beverage, and Revenue. My expertise lies in ensuring the seamless operation of all sectors through meticulous resource allocation and stringent budget control. I am committed to upholding and enforcing policies and processes to maintain the highest standards across the board. In collaboration with HR and Head Office, I take a hands-on approach to overseeing recruitment, guaranteeing that our team is composed of top-tier talent. My keen eye for identifying opportunities is instrumental in enhancing revenue and guest satisfaction ratings. As a liaison, I facilitate effective communication between departments, ensuring the hotel functions like a well-oiled machine. Addressing guest complaints with utmost diligence until resolution is a priority for me, reflecting my dedication to exceptional service. Moreover, I spearhead direct Sales and Marketing initiatives to elevate brand awareness, positioning our hotel as a leader in the hospitality industry.
As a seasoned HR professional, I excel in the full spectrum of talent acquisition and management. My expertise lies in effectively recruiting, screening, interviewing, and placing top-tier staff within the appropriate departments, ensuring a seamless fit for both the company and the employee. I am adept at managing the onboarding process, facilitating a welcoming and informative introduction for new hires. My responsibilities extend to meticulous oversight of employee attendance, payroll, and leave systems, along with administering benefits and fostering positive employee relations. Additionally, I am committed to the development and training of staff, contributing to a dynamic and skilled workforce. My role encompasses a variety of administrative functions, all aimed at maintaining the smooth operation of day-to-day activities within the organization.
I am a dynamic professional specializing in supplying top-tier manpower to industry leading companies. My approach is characterized by aggressive strategies aimed at consistently meeting and exceeding sales targets. I ensure meticulous follow-up with clients to maintain satisfaction and engagement. My expertise also lies in lead generation and maintaining proactive communication with existing prospects, ensuring a robust pipeline of opportunities. I possess a keen eye for identifying potential areas for expansion and development, which contributes to the sustained growth of the business.
Location: Coimbatore, INDIA MAY 2013 TILL Dec 2016 As a seasoned marketing professional, I excel in spearheading the dynamic marketing team at our prestigious hotel. My expertise lies in crafting and executing innovative strategies across interactive, direct marketing, media, creative, sales promotion, and public relations. I am adept at leading weekly yield management and strategic discussions with the reservations team, hotel owners, and General Managers to optimize performance and drive revenue. My role extends to managing third-party extranet sites and overseeing advertising initiatives, ensuring our brands robust online presence. I proactively engage in sales and marketing outreach, securing meetings with potential clients to expand our market footprint. Collaboration is key; I work closely with the front ofice, sales, and revenue department heads to align campaigns, bolster brand awareness, and stimulate sales enquiries. My comprehensive approach ensures that our marketing eforts are not only cohesive but also highly efective in achieving our business objectives.
I am a dynamic professional adept at initiating sales calls to tap into new prospects and effectively sending tailored quotations via email to spark interest. My expertise extends to conducting face-to-face meetings with potential clients, where I engage in strategic business development dialogues to foster relationships and drive sales. I am committed to overseeing the entire sales process, ensuring each clients satisfaction from the initial contact to the final handshake. My skill set includes building and managing large strategic accounts, as well as nurturing lasting business relations with key stakeholders. Additionally, I actively participate in tradeshows and various business events to expand my network and stay abreast of industry trends. My approach is always geared towards achieving excellence in client service and business growth.
As an adept Team Leader with a specialization in sales and leasing of both freehold and local properties, I possess a comprehensive understanding of the real estate market, catering to a diverse clientele that includes investors, end-users, landlords, and tenants. My expertise encompasses all facets of real estate services, ensuring that I meet the unique needs of individual and corporate clients alike. I am committed to maintaining open lines of communication, consistently keeping clients informed with the latest offers, updates, and developments to guarantee they are well-positioned to make informed decisions. My proactive approach in handling investment opportunities sets me apart, making me a trusted advisor in the real estate industry.
As an adept Property Consultant, I have honed my expertise in managing a diverse array of property-related inquiries, adeptly handling them through both phone and email communications. My proficiency lies in crafting tailored packages that not only meet but exceed client expectations, skillfully negotiating rates to secure the best possible discounts for potential clients. I am well-versed in the full spectrum of real estate services, encompassing both pre-sale and post-sale experiences. My commitment to excellence is evident in the robust network I have built, encompassing both individual and corporate clients, ensuring their needs are met with the utmost professionalism. I prioritize constant communication, keeping clients informed about the latest offers, updates, and developments. My dedication extends to maintaining solid business relations with stakeholders and guaranteeing client satisfaction at every touchpoint.
As an accomplished Assistant Manager of Events, I have honed my expertise in delivering exceptional customer service across a multitude of event types. My portfolio includes the swift and effective orchestration of both indoor and outdoor events, ranging from dynamic merchandising activities and strategic advertising campaigns to corporate gatherings and engaging in store promotions. I specialize in the seamless coordination of high-profile beauty pageants, commercial shows, and advertisements, as well as the meticulous planning of photo shoots, association meetings, product launches, club events, and vibrant party events. My skill set ensures that every event is executed with precision, creativity, and a focus on client satisfaction.