Administration Manager
Azadea Group Holding
Total years of experience :25 years, 10 Months
Managing the organization’s everyday office operations in addition to supervision of travel management and coordination.
Developing and implementing plans, policies, and procedures for all issues related to office premises and travel coordination.
Ensuring that all aspects of maintenance are properly and efficiently dealt with, including internal alterations and use of office space.
Negotiating contracts and supervising all services provided by suppliers related to Security, Maintenance, Cleaning, Travel and Cantering.
Purchasing headquarter office supplies by collecting requirements, negotiating prices, approving invoices and overseeing deliveries; Negotiating with key suppliers on diverse contract issues as required in order to ensure best value/services procurement terms are obtained.
Identifying vendors/product representatives, carrying out market research for best sources of supplies, comparing obtained costs, evaluating quality and suitability and accordingly take decisions.
Submitting the budget, providing cost efficient solutions that impact the expenses, maintaining a positive variance, reporting, and managing quality.
Establishing and implementing on a regional level the Corporate Social Responsibility plans and activities to cultivate and enhance meaningful relationships with targeted audiences, as well as, staying up to date
with the most recent CSR trends and patterns and discussions within the relevant scene.
Planning and assigning tasks, setting deadlines, following up on results and quality, providing training and dealing with team requests.
Delivering high standards in service delivery while maintaining a healthy and secure work environment, organizing internal events, staying up to date with the current market trends to identify enhancement opportunities.
Reducing the energy consumption in the company through various initiatives.
Leading the execution of an automated travel solution that impacts all the regional travelers in the group.
• Arranged complex custom travel itineraries for Azadea employees
• Oversaw arrangements and managed client from initial contact through trip evaluation
• Handled reservation and fare construction through WorldSpan reservation system
• Effectively coordinated lodging, transportation, visas and events
• Negotiated group air and hotel contracts
• Liaison with hoteliers worldwide for special contractual rates
• Attended trade shows to keep abreast of market trends
• Developed and evaluated travel policies that will ensure the strategic initiatives are carried out
• Made major changes and recommendations at opportunities as identified for increased efficiency or cost savings
• Interviewed perspective new-hires.
o 4/2004 -7/2008 Cyprus Airways Head office
• Handled reservation, ticketing, E-ticketing sales, fare constructing and controlling flights through Sabre reservation system for Cyprus Airways
• Hotel and Car reservation in Cyprus
• Handling packages for large groups
• Handling corporate clients and high profile clientele
o 6/2005 - 7/2008 Flying Star GSA LTU Airways/ Accor Hotels
• Handled reservation, ticketing, constructing fares, sales and controlling flights for LTU through Amadeus reservation system
• LTU Supervisor at Beirut Airport: Check in supervising, sales, passenger handling, excess baggage
• Handled Hotels reservation for individuals and corporate clients for Accor hospitality through Galileo and Worldspan system
• Sales visits for travel agents introducing Accor hospitality products and booking techniques
• Liaison with hoteliers worldwide for special contractual rates
• Training for ground operations at LTU Headquarters and Düsseldorf Airport in Düsseldorf, Germany
• Training For Accor Hotels reservation at Accor Headquarters in Paris, France
• Attended trade shows to keep abreast of market trends
• Successfully completing the Dangerous Goods Course at MEA
Working with LAT Company who is handling about 20 different airlines out of Beirut
Practical knowledge of Gaetan check-In system at Beirut Int’l Airport
Checking travel documents validity and authenticity
Thorough knowledge of Ticketing, reservation and check-in facility at the airport
Handled reservation, ticketing and controlling of flights through Sabre reservation system for Cyprus Airways at Beirut Airport
Efficiently handled and worked in every department handled by LAT, Check-in, VIP lounge, Boarding and arrivals at Beirut Airport.
Taking several courses with international organizations; police, customs and embassies to better identify fraudulent visas, passports and all travel documents
Access to reservation, fares construction and ticketing.
Customer service, public relation
Maintaining relations/Negotiation with airlines for special promotion fares and incentives.
Handling inbound and outbound tours, cars and worldwide hotel reservation
Liaison with hoteliers in Lebanon for special contractual rates
Selling different types of Insurance policies
Access to automated reservation through Worldspan system, fares construction and ticketing.
Customer service, public relation
Maintaining good relation with airlines for special promotional and Incentives fares.
Preparation of daily sales report
Preparation of BSP sales report
Liaison with hoteliers in Lebanon for special contracted rates
Automated cars and worldwide hotel reservation
Access to automated reservation on Babs system, fares construction and ticketing.
Customer service, public relation
Maintaining / negotiating relation with travel agencies.
Handling corporate clients
Worldwide Cars and Hotel reservations.
Expected graduation date Dec 21.
Diploma in IATA/ UFTAA Management Course (with Distinction) Being the first in Lebanon to get that Degree with Distinction
Diploma in IATA/ UFTAA Consultant Course held by IATA Completed ticketing, reservation and fares course through Galileo computerized system
Microsoft Excel and Microsoft Access course