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Carlo Marcaida, Quality Assurance Manager

Carlo Marcaida

Quality Assurance Manager·Apogee Aviation Services FZCO,

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 4 years, 11 months

Quality Assurance Manager

January 2025 - November 2025

Apogee Aviation Services FZCO,

Dubai, United Arab Emirates

January 2025 - November 2025

• Ensured compliance with aviation regulations, SOPs, and operational standards
• Implemented and monitored CAPA processes to enhance safety and service quality
• Maintained SOPs, compliance documentation, and operational records
• Delivered compliance and operational training to flight operations personnel
•
Verified certifications of global aviation partners
• Supported operations teams in maintaining service standards
Company industry:
Aviation Support Services

Operations Manager

January 2023 - November 2025

Apogee Aviation Services FZCO

Dubai, United Arab Emirates

January 2023 - November 2025

• Managed end-to-end international flight operations and trip support services
• Coordinated with Civil Aviation Authorities, FBOs, and global vendors
•
Achieved ~20% cost savings through vendor negotiations
• Supervised team in a 24/7 operational environment
• Supported hiring, screening, onboarding, and training of operations staff
• Optimized workflows and improved operational efficiency
• Resolved real-time operational challenges ensuring service reliability
Company industry:
Aviation Support Services

Flight Operations Officer

January 2021 - December 2022

Apogee Aviation Services FZCO

Dubai, United Arab Emirates

January 2021 - December 2022

• Coordinated flight permits (overflight, landing, approvals)
•
Arranged handling, fuel, catering, and crew logistics globally
• Conducted NOTAM review and routing validation
• Communicated with CAAs, handlers, and clients
• Provided operational support and flight briefings
Company industry:
Aviation Support Services

Education

University of the East

January 2016

January 2016

Bachelor's degree, Mechanical Engineering

Philippines

Skills

AVIATION
Intermediate
AVIATION
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CORRECTIVE AND PREVENTIVE ACTION CAPA
Intermediate
CORRECTIVE AND PREVENTIVE ACTION CAPA
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
FLIGHT PLANNING
Intermediate
FLIGHT PLANNING
Intermediate
KPI REPORTING
Intermediate
KPI REPORTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate