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Carlo James Bawan, Senior Business Solutions Specialist

Carlo James Bawan

Senior Business Solutions Specialist·Al Mana Luxury

Qatar

Bachelor's degree, Computer Science

Work experience

Total years of experience: 18 years, 11 months

Senior Business Solutions Specialist

July 2011 - August 2025

Al Mana Luxury

Doha, Qatar

July 2011 - August 2025

Direct responsible for computer maintenance and other IT related equipments. (Computer Desktops, Laptops, POS machines, Printers, Network and Router)
Provide technical support as necessary to resolve hardware/software issues.
Collecting Daily Sales from the POS machines and uploading it to the System.
Consolidating Open PO files coming from the supplier.
Prepare and create E-FILE for incoming Shipments and Stock Transfer.
Preparing updated scanners for scanning (Shipment and Inventory).
Posting Stock reception and Purchase every Shipment.
Printing of barcode and price tags when needed.
Coordinating with the provider of RFFS to update and sync new video feed display.
Facilitate and operate the viewing of recorded videos from the CCTV.
Regularly maintain database backup of the PIMS from the Server.
Create, modify or update fingerprint attendance and POS access rights and privileges for the staff.
Creating Reports (Sell-Through, Quantity Received, Quantity On-Hand, Stock Level, End-Month Sales and Quantity Sold).
Modifies/update existing software such as Anti Virus license and other cleaning tools as needed for security.

Company industry:
Management Consulting
Job role:
Information Technology

IT Support Engineer

November 2010 - March 2011

Comglasco AG Corporation

Manila, Philippines

November 2010 - March 2011

• Direct responsible for computer maintenance, isolation and troubleshooting.
• Responsible for Network monitoring both Head Office and Branches.
• Responsible for Local Area Network (LAN) configuration, file and printer sharing.
• Responsible for the configuration of mail using Microsoft Office Outlook and support
for file server-based networking.
• Responsible for the Database Management ERP System Microsoft Dynamics NAV.
• Create/Disable user accounts in Active Directory.
• Diagnose and resolve technical hardware and software issues.
• Management of the daily data backup and retrieval scheme.
• Conduct interim testing of the backup systems to ensure data can be successfully
retrieved.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

IT Staff/Engineer

November 2007 - August 2010

Columban College of Nursing

Olongapo, Philippines

November 2007 - August 2010

• Direct responsible for computer maintenance, isolation and troubleshooting.
• Develop plans to implement and maintain campus-wide IT services.
• Monitor the use of computers and make sure that staff are complying with the IT
manual and there is no misuse of the system.
• Support existing hardware/software and carry out replacement/upgrade based on
user requests and needs.
• Ensure the companys IT and telecommunications assets are identifiable and
reasonably safeguarded at all times.
• Perform monthly software and system diagnostic test.

Company industry:
IT Services

Computer Laboratory Assistant

May 2007 - September 2007

Serman Cooperative

Manila, Philippines

May 2007 - September 2007

• Direct responsible for computer maintenance, isolation and troubleshooting.
• Coordinates with and recommends to the PC/Network Manager matters plans,
improvements, and performance of manpower, network, hardware and software.
• Responsible for computer monitoring using Net Support School (NSS).
• Install and upgrade all license programs and software packages needed.
• Submits to the Centers management periodic reports on process improvement,
professional development, and assigned tasks.
• Perform full system diagnostic test.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Information Technology

Technical Support Engineer

February 2006 - February 2007

Micro Computer Leaders

Manila, Philippines

February 2006 - February 2007

Direct responsible for computer preventive maintenance and troubleshooting.
Responsible for the Local Area Network (LAN) configuration, file and printer sharing.
Responsible for the isolation and repairs of defective parts of computers and printers.
Perform monthly software and system diagnostic test.

Company industry:
IT Services
Job role:
Information Technology

Education

Philippine Christian University

January 2005

January 2005

Bachelor's degree, Computer Science

Philippines

Lyceè D' Regis Marie School

March 2001

March 2001

High school or equivalent, Secondary Education

Philippines

Lyceè D' Regis Marie School

March 1997

March 1997

High school or equivalent, Tertiary Education

Philippines

Skills

Maintenance Management
Expert
Maintenance Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
Database Management
Expert
Database Management
Expert
COMPUTER DATA STORAGE
Intermediate
COMPUTER DATA STORAGE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
ELECTRICAL DIAGNOSTICS AND REPAIRS
Intermediate
FILE HANDLING
Intermediate
FILE HANDLING
Intermediate
BARCODING
Intermediate
BARCODING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK MONITORING
Intermediate
NETWORK MONITORING
Intermediate
Networking
Intermediate
Networking
Intermediate
System Analysis
Intermediate
System Analysis
Intermediate
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Administration
Intermediate
Administration
Intermediate
Database Management
Intermediate
Database Management
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
COMPUTER MAINTENANCE
Intermediate
COMPUTER MAINTENANCE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
GOOGLE DESKTOPS
Intermediate
GOOGLE DESKTOPS
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Maintenance Management
Expert
Maintenance Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert

Languages

English

Intermediate

Filipino

Expert

Training and Certifications

Certifications
The Power of Microsoft Visual Basic 6.0
The Power of Microsoft Visual Basic
Computer Troubleshooting and Isolation
The Power of Microsoft Visual Basic 6.0

Training
Networking LAN Configuration Training
Comglasco AG Corporation
Dec 2010

Hobbies and interests

Computer Troubleshooting
Troubleshooting
Computer