Adminitrative; Sales and Marketing Support
Nivas Real Estate Brokers
Total years of experience :8 years, 5 Months
• Counseled customers on market current status for residential and land markets.
• Guided home buyers and sellers through the process of leasing and sales.
• Generated lists of properties that were compatible with buyers' needs and financial resources.
• Maintained high referral rates and exceptional feedback from previous clients.
• Developed close relationships with area Realtor and promoted builders to boost referral network.
• Educated clients on the current real estate market and answered any questions they had.
• Cold called clients to obtain their exclusives.
• Developed an excellent rapport with landlords to expand opportunities for growth.
• Acted as a listing agent for brokers.
• Coordinated appointments with prospective lease to showcase houses and plots.
• Wrote contract documents, purchase agreements and closing statements.
• Assisted in developing marketing material for properties.
• Actively follow-up with prospects and hot leads.
• Created and maintained a large client base by meeting needs and providing exceptional customer service.
• Gathered, distributed and maintained all the materials for marketing plans.
• Researched the current market in hot properties to stay informed and give superior sales presentations.
• Assisted clients in leasing of homes, retail and entertainment space.
• Showed residential properties and explained the features, value and benefits of available homes.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
• Managed over 250 residential and commercial properties.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Conducted apartment tours for potential tenants and answered any questions.
• Maintained excellent customer relationships by adhering to the 10 Pledges of Customer Service.
• Handled customer complaints personally to verify they were properly handled.
• Created staff schedules in response to customer needs.
• Maintained accurate and updated websites and printed materials.
• Fully abstracted all leases and entered all pertinent information into the Property Finder management system.
• Regularly updated asset management staff regarding leasing and property status.
• Created and updated marketing materials for department programs and properties.
• Completed documents for outside agencies such as landlord references.
• Updated tenant and unit information to keep current in housing database.
• Disbursed petty cash on an as-needed basis to viewings and property personnel.
• Maintained tenant relations with regular tenant visits and phone calls.
• Successfully managed the activities of 5 five team members in multiple locations.
• Created training manuals targeted at resolving even the most difficult client issues.
• Reduced amount of employee overtime by 50% by effectively delegating tasks.
• Monitored the daily activities of five customer support teams.
• Maintained up-to-date knowledge of leasing procedures, policies regarding payments, cheque issue and legal documents.
• Prevented tenants from being penalized using awareness, attention to detail and integrity.
• Organized weekly inquiries reports for the leasing department to track rental success.
• Trained new employees for using system application and software.
• Created new processes and systems for increasing customer service satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding client support and retained tenants.
• Achieved high rental percentage with consultative, value-focused customer service approach.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Generated rentals and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
• Expressed appreciation and invited tenants to return to the office when needed for full assistance of complex complaints.
• Managed quality communication, customer support and business representation for each client.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Interacted with active, inquiry to follow-up on availability of property, statuses and expedited follow-up.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
• Successfully interacted with tenants and inquiries to expedite concerns.
• Assisted tenants with unit and building complaints.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Compiled weekly monetary reports and records for property director.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
• Accurately logged all daily shipping and receiving mails and orders.
• Assisted customers in finding other alternatives when unit or property is not available.
• Developed 10-30 new customer prospects or referrals on a daily basis.
• Executed outbound calls to existing tenants base resulting in 90 % increase in rentals.
• Kept abreast of rapidly evolving technology.
• Generated leads for new sales through telephone and email contact with customers.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and liaise between top management, project team for recommended solutions that will optimize value for both the customer and the firm.
• Maintain and control daily interactions with important people involve in active projects making sure all communication is sent across and updated.
• Maintain CEO, Project Director, SAP Consultant, Technical Managers, Sales Manager's calendar--plan and schedule meetings, teleconferences and travel as per project requirements.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support and service resources to align solution design with customers’ business requirements.
• Meets assigned targets for profitable sales growth in assigned product lines, market areas and channel partners.
• Provides coaching and professional development to team-member, sales associates in order to enhance product knowledge, technical acumen and technical sales skills.
• Pursues additional business development opportunities within customer firms. Collaborate sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Improved office efficiency by implementing coded files, categorized daily interactions and inquiries, routing messages to the right person in the various department.
• Handled accounts payable and receivable, prepared bank deposits, controlled inventory and maintained equipment and technology.
• Directed lead generation, client visit and demonstrate "proof of concept" providing solution proposal for real estate companies resolving the need to organize, develop, coordinate, assess, registration, and other activities pertaining to controlling documents and training user how to use property management software.
• Bridge gaps between client's business process requirements and programmer/design team.
• Generate sales forecasting and sales strategies to generate more revenues.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
Electrical circuits Scientific and tech writing Object-oriented programming Microprocessor design Computer programming Network systems Instrumentation and process management Circuit theory Network administration
The BS in Electronics and Communications Engineering program is designed to prepare the students in the discipline of electronics technology, communications protocol, and signal processing. This includes the design and development of control systems. The program builds on the insight that computer systems are optimal when they implement a synergy of software and hardware.