Carol Andary

BILLING OPERATIONS ASSISTANT
_Hospital
_Apr 2024 - Mar 2026_

- Processed and verified patient billing, insurance claims, and invoices to ensure accuracy and timely submission
- Coordinated with insurance companies and patients to follow up on pending payments and resolve billing inquiries
- Maintained and updated patient billing records in hospital management system with 99% data accuracy
- Assisted in preparing daily and monthly revenue reports for finance department
- Identified and corrected billing discrepancies to reduce claim rejections and revenue loss
- Ensured compliance with hospital policies, insurance guidelines, and healthcare regulations

EMERGENCY ADMISSIONS & CASHIER OFFICER
_Hospital
_May 2023 - Apr 2024_

- Managed emergency patient admissions 24/7 including registration, triage documentation, and coordination with medical staff
- Operated help desk to guide patients and families, answer inquiries, and provide information on hospital services
- Processed patient billing, insurance verification, cash collections, and issued official receipts
- Handled admission paperwork and maintained accurate patient data in hospital management system
- Balanced daily cash drawer, prepared shift reports, and ensured revenue reconciliation
- Delivered fast, professional customer service in high-pressure emergency environment while ensuring patient confidentiality and compliance with hospital policies

ASSISTANT MANAGER & EVENT PLANNER
_Jan 2020 - Sep 2022_

- Managed venue operations and coordinated 50+ events including birthdays, bachelor parties, and corporate company events
- Planned and executed full event cycles from client consultation, budgeting, and vendor coordination to on-site supervision for 30-300 guests
- Reduced event costs by 20% through negotiating with 25+ vendors and building strong supplier relationships
- Led and supervised a team of 8 staff and freelancers, handling scheduling, training, and quality control
- Developed and expanded client and vendor network, resulting in increased repeat bookings and referrals
- Handled proposals, billing, and client relations with a 95% client satisfaction rate