Carol Rachel Roy

2 years experience in the field of Sales and Operations for South East Asia region and Africa region -Singapore, Malaysia, Philippines, Thailand and Africa .Roles and responsibilities include below :

• Processing customer enquires & providing quotations with standard terms.
• Price negotiation & customer order processing.
• Quickly responding to the customer needs at any time of order processing.
• Providing Order acceptance & Proforma Invoice at the right time.
• Accurate & systematic follow up with other departments of the firm for the timely execution of each order.
• Processing customer feedback & complaints and providing quick solutions.
• Verifying stock status of products continuously to respond to the customer enquiries quickly & precisely

Reeftech Services LLC

Reeftech Services LLC has been formed to provide this specialized, quick, efficient, reliable, flexible and cost- effective technical service to the Building Services Contracting and Consultancy fields. Offer a wide, range of other services including, Validation & Site Surveys, Energy Surveys, Sound Level Measurement, and Technical Documentation.

SCOPE - Testing, Adjusting &Balancing and Commissioning Management

DESIGNATION - OPERATIONS ENGINEER


• Plans, implements and supervise the general office operational administration.
• Evaluate and implements company rules and regulation
• Plan and schedule meetings and appointments to the Operational Manager
• Responsible for data entry, correspondence, memorandums, client communication, personal data and properties.
• Preparation of enquires and other reports in support of the operation.
• Responsible for maintaining employee’s files which includes time sheet, leave system, new starters and operational issue.
• Update all quotations from client regarding the outcome of proposals
• Prepare and update project list and order
• Follow -up payment and work with central accounts department regarding outstanding payment
• Prepare invoices and ensure it will reach to client in time frame.
• Preparing and updating log book for instruments
• Communicating to Project managers, and Engineers for the site issues.
• Following with clients and consultants


TECHNOFLOW TRADING LLC

Technoflow is a market leader in providing internationally recognized quality, safe, reliable and energy efficient products and solutions for the HVAC, Water, Marine, Oil and Gas Industries for the Middle East for the last 18 years

SALES SUPPORT ADMINISTRATOR

• Preparing Quotations, Sales orders, issuing Delivery Notes and Invoices.
• Responsible for pricing or costing of products in coordination with Internal Sales Manager to arrive at the best selling price
• Preparing Compliance Statements, Consultant's Comment Replies
• Preparing sizing & selection schedule for the PICV’s as per the equipment’s flow rates to provide the presetting values
• Providing weekly reports for the targeted clients potential RFQ’s, sales pipeline and monthly order booking
• Work along with the marketing team for prequalifying products in the respective Authorized Vendor List
• Documenting all correspondences and e-filling them in orders for easy references.
• Following up with the outdoor sales team as well as the customers directly for order confirmation
• Follow up with status of quotations, orders and payment with customers.
• Following up with the Logistics and arranging deliveries with coordination with Warehouse.
• Logging Customer's Suggestions and Feedback after every Sales.

Managing and coordinating correspondence with their client ADCP, MPM, ADNP, FG Bank property management and various other corporate property Management Company and private real estate/ owners in and around Abu Dhabi. Also Documentation of all correspondence, includes call register monitoring for on call request for maintenance, managing and updating on call, online & written job requests from all client especially time sensitive requests from ADCP, MPM and other similar organisations.