Carole Abi Abdallah, Senior Supervisor

Carole Abi Abdallah

Senior Supervisor

BML Istisharat

Location
Lebanon
Education
Bachelor's degree, BS IT Management
Experience
20 years, 4 Months

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Work Experience

Total years of experience :20 years, 4 Months

Senior Supervisor at BML Istisharat
  • Lebanon - Beirut
  • My current job since February 2007

- Perform different test cases on the system in order to make sure the system is conforming to the specification collected from the customer site
- Document any problems or potential enhancement to the system as per the ISO procedure
- Follow-up on all documented issues until closure
- Overall testing of the system to make sure that any periodical development is conforming to the general system standard.

Customer Support at BML Istisharat
  • January 2007 to February 2014

2007 - Present BML Istisharat Ashrafieh
Customer Support
* Programs delivery and user formation
* Getting customer's requirements
* Conducting complete tests for different operations to bring possible required
Parameters settings/amendments
* Preparation and Implementation of required parameters (accounting entries and advices)

Quality Assurance
* Perform different test cases on the system in order to make sure the system is conforming to the specification collected from the customer site.
* Document any problems or potential enhancement to the system as per the ISO procedure
* Follow-up on all documented issues until closure.
* Overall testing of the system to make sure that any periodical development is conforming to the general system standard.

at IT Department
  • Egypt
  • January 2005 to January 2007

2005 - 2007 Société Générale de Banque au Liban IT Department Sin El Fil
Database Cleansing
* Database purification from duplications
* Collaboration with all branches and different entities

Teller at Société Générale de Banque
  • January 2005 to December 2005

2005 Société Générale de Banque au Liban Broumana
Teller (5 days/month)
* Responsible of all bank operations
* Processing the end of day
* Helping summer trainees in using the system

Summer trainee as a teller at Société Générale de Banque
  • January 2003 to December 2003

2003 Société Générale de Banque au Liban Mansourieh
Summer trainee as a teller (2 months)
*

Education

Bachelor's degree, BS IT Management
  • at Lebanese University - Section 2
  • June 2005
Bachelor's degree, computer science
  • at Lebanese University Section
  • January 2005

2001-2005 BS in computer science (Bac+4) Lebanese University Section 2 - Karm el Zeitoun

High school or equivalent, Economic & Sociology
  • January 2001

2000-2001 Lebanese Baccalaureate Economic & Sociology Option, Rosary school - Mansourieh Mountazah

Specialties & Skills

ACCOUNTING
CUSTOMER SUPPORT
DATABASE
FERMENTATION
OPERATIONS
QUALITY ASSURANCE
TEST CASES
TESTING

Languages

Arabic
Expert
English
Expert
French
Expert