Carole Bou Saba

• Introducing new customers to the branch and expending
clients’ portfolio with a yearly personal introduction of
deposits of USD 10mios
• Developing branch’s activities and attaining sales target and
reaching the top 3 branches in sales challenges for 3
consecutive years
• Implementing projects in an efficient way and respecting
deadlines in delivery while ensuring Compliance to procedures
• Directing all operational aspects, customer service, human
resources and sales in accordance with the bank’s objectives
and consistently earning a 98% client satisfaction rating
• Managing a team of 15 employees by setting clear expectations
and holding staff accountable for their performance
• Providing training, coaching, development and motivation for bank personnel and conducting performance evaluation

• Supervising daily Customer Service department tasks in one
of the biggest branches in the banks network
• Monitoring KPIs and proposing time management strategies to
improve deadlines
• Handling Debt Collection and delinquent clients minimizing
unpaid loans ratio to 3%
• Handling customers complaints in a timely and effective way
to ensure customers satisfaction
• Providing personalized customer service and follow up to the
portfolio held

• Managing the sales target of a group of 10 branches with a
success rate in targets achievement of 85%
• Coordinating between the branches and the head office and
helping branches align with the managements vision

• Managing Retail Loans, Credit cards and Debit Cards
Applications and studying customers profiles
• Offering excellent customer service and giving the right
financial advice according to each clients profile
• Managing account opening for both individuals and companies
while cross-selling banks products
• Taking responsibility of branchs image by handling the
branchs compliance on all communication reports

• Handling Cash Transactions while maintaining accurate till
balances daily
• Handling Non-Cash transactions such as Wire Transfers,
Bankers Checks Issuance, tax payments…
• Providing efficient customer service while cross selling the
various bank products