Caroline Ablett

Underwent training in in-store consumer sales and telecom product
offerings, assisting customers with mobile plans, devices, and service
inquiries
Learnt and applied sales techniques, customer engagement, and
upselling strategies
Supported store operations and customer service processes

Supported senior management in coordinating international travel and
events, ensuring seamless operations and adherence to corporate
policies, which improved team efficiency by 40%.
Manage global business travel, meetings, and events across 150+ EY
locations, ensuring seamless coordination and adherence to international
service standards.
Collaborate with teams in 35+ countries to maintain efficient travel
operations and consistent global compliance.
Coordinate major EY events hosting 1, 000+ participants (New Managers,
Directors, Partners), managing flight logistics and regional travel budgets
within policy.
Develop and deploy an internal chatbot that enhanced communication
workflows and improved team response efficiency by 30%.
Oversee Level 1 system support for SAP Concur Travel and the Global Travel
Pre-Approval Tool, generating bulk data reports and maintaining system
accuracy.
Administer flight bookings and Amex V-Payment integrations for German
travellers, ensuring timely and compliant transactions.
Coordinate emergency travel assistance, including repatriation logistics
and accessibility support for travellers with additional needs.
Manage Cvent event request workflows, ensuring timely approvals and
stakeholder alignment across MENA and EMEIA regions.
Maintain and update the SharePoint backend.
Perform comprehensive fare audits.
Deliver high-quality customer service via calls and email, resolving travel
related issues promptly and ensuring client satisfaction.
Mentor new joiners, facilitating training and onboarding to accelerate
performance integration.

Support global business travel, meetings, and events across 150+ EY
locations, ensuring seamless coordination and adherence to international
policies.
Collaborate with teams in 35+ countries to maintain efficient travel
operations and consistent global compliance.
Support major EY events hosting New Managers, Directors, Partners,
managing flight logistics and regional travel budgets within policy.
Assisted to develop and deploy an internal chatbot that improved team
response efficiency by 30%.
Oversee Level 1 system support for SAP Concur Travel and the Global Travel
PreApproval Tool, generate bulk data reports and maintain system
accuracy.
Administer flight bookings and Amex VPayment integrations for German
travellers, ensuring timely and compliant transactions.
Coordinate emergency travel assistance, including repatriation logistics
and accessibility support for travellers with special needs.
Manage Cvent MRFs.
Flight fare audits.
New joiner training & Onboarding.

Developed business acumen through founding a profitable home-based
baking business specializing in custom cakes, desserts, and pastries.
Oversaw end-to-end operations including recipe development, marketing,
client management, and order fulfillment.
Managed budgeting, sourcing, and pricing to ensure profitability and
quality standards.

Supported an Indo-French artist at an exhibition, managing visitor
interactions, presenting artworks, and assisting with sales activities.
Created and issued Certificates of Originality for all sold artworks.
Coordinated international artwork shipments by handling packaging,
preparing required documentation, and liaising with buyers and logistics
partners to ensure safe and timely delivery.

Handling International calls
Experience in analysing and resolving customer queries related to
McAfee software by verbal instruction or by taking remote access to the
customers device.