caroline Wangari Mukora, Call Centre Agent

caroline Wangari Mukora

Call Centre Agent

Zaatar w Zeit - Cravia

Location
United Arab Emirates - Dubai
Education
Diploma, Diploma in Front office and administration
Experience
14 years, 3 Months

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Work Experience

Total years of experience :14 years, 3 Months

Call Centre Agent at Zaatar w Zeit - Cravia
  • United Arab Emirates - Dubai
  • My current job since September 2018

-Handling incoming and outgoing calls and transfer to the respective extensions.

-Able to solve customer complaints in a profession manner.

-Provides relevant information and helps the customer on what to order.

-Generates a file for the customer with their order preferences.

-Doing follow ups for customers orders.

cashier/sales assistant at Emirates National Oil Company
  • United Arab Emirates - Dubai
  • My current job since August 2014

cashiering
prepairing telephone orders
sales
stock tacking

Customer care representative at Iremia Medical Clinic
  • Kenya
  • My current job since February 2010

Welcoming the guests/patients
Controlling incoming and outgoing calls
Cashiering and banking
Filling of invoices and important documents
Stock taking of the drugs/medicines

Education

Diploma, Diploma in Front office and administration
  • at Mombasa Aviation Training Institute
  • June 2010

Best swimmer awards Attachement certificate from Sarova Whitesands Hotel & spa

Diploma, Front office and administration
  • at mombasa aviation training institute
  • February 2009

Specialties & Skills

Office Administration
Stock Control
Customer Service
Front Office
Customer care representative
telephone operator
sales assistant

Languages

English
Expert
Arabic
Intermediate

Training and Certifications

Front office (Certificate)
Date Attended:
October 2011
Valid Until:
January 9999

Hobbies

  • -Reading Inspirational Books.
  • -Travelling
  • -swimming