Head of Administration, HR & Management Services
Confidential
Total years of experience :22 years, 6 Months
• Managing entire gamut of HR functions right from the staff recruitment, confirmation process, transfers, promotion, exit management and development programs etc. in line with statutory requirements.
• Implementing effective administrative Policies and coordinating direct administrative support. Conceptualising and designing innovative strategies, ensuring smooth execution of overall tasks assigned by the management.
• Handling and coordinating all communications regarding legal matters with the head office in USA, negotiating with local sponsors, reviewing the contracts and proof-read contracts to ensure that the signed contracts protect the company.
• Overseeing the process of purchase, product, vendor management, negotiations, and purchase orders.
• Adroit in maintaining all file under various government requirements, administer, gratuity and bonus.
• Identifying training needs and tailoring programs as per the specific requirements of the organization.
• Extend support in preparing a budgeted plan for retention of potential talent, and implementing the scheme across the organization.
• Ensure effective monitoring of administrative systems like expat management, safety and security.
• Prepare on time payroll for all operational countries.
Achievements
• Acted as Project Manager for the company’s HQ AED 5mill fit out and relocation project in 2018 and merged two branches into one. Managed the same in 2021/2022 and successfully relocated HQ and main branch to new location with a significant cost saving.
• Recognised for developing and writing guidelines, company policies, procedures, rules and regulations included in employee handbook across the nine countries in the Middle East that the company is operating.
• Change management during Covid-19 pandemic, ensuring that the company abided by all government issued regulations, in addition, to keep employees and customers safe, in order to continue smooth operation.
• Established the HR section, identifying key HR priorities, departmental plans and implemented effective HR policies and procedures in line with local regulation.
• Improved administration procedures and optimised the workflow within the department giving a clear overview for management.
• In charge of the recruitment and relocation process including planning, interviewing, hiring, onboarding etc.
• Improved internal communication and cooperation by identifying gaps and linking management with employees.
• Improved documentation, filing and the team by restructuring the filing system and coaching the admin team.
Achievements
• Developed and implemented a performance management system which improved employee relation and satisfaction.
• Prepared and implemented an employee handbook in line with local regulation providing clear guidelines to employees and management.
• Improved the filing system which strengthened documentation and administration procedures.
• Handled all administrative and HR tasks including PA function to the General Manager.
• Created structure and procedures in the Admin and HR department which ensure stable performance and departmental output.
• Supported and guided the General Manager and managing employee relations, evaluation, and recruitment.
• Ensured accurate maintenance of filing and created standards as per best practise for the admin department.
• Supported with fund raising for various book projects, arranging meetings and proposals.
• Supported with event management for book releases and other company events in coordination with local authorities.
Achievements
• Initiated and implemented a HRIS system that simplified employee requests and the approval process.
• Identified funds and donors and raised funding by writing comprehensive proposals for various book and communal projects.
• Wrote and implemented an employee handbook which ensured clear procedures for employees and management.
• Prepared and held presentations about Jordan’s culture, history, sights, and current society adding personal touches to engage the audience.
• Planned and organised tours around a certain area of interest for the tourists.
Achievements
• Recognised for providing excellent customer service and handled all customer concerns.
• Received great feedback on presentation skills and information shared.
• Researched and analysed topics in particular on trade and economy with relevance for EU and Jordan.
• Wrote reports on economic and trade related issues which were published to the delegation and foreign representations in Jordan, in addition to, support the monthly meeting between the same parties.
• Supported the preparation of the 2010 Public Finance Management (PFM) financing agreement which was successfully implemented between EU and Jordan.
• Supported all DJUCO projects by documenting and implementing activities in a timely manner.
• Conducted research and prepared articles about political, religious, and economic movements in the Middle East countries.
• Effectively managed the office administration and office finances, including budget preparation and allocation of funds.
• Mentored Jordanian students and helped prepare them for their exchange program.
• Supported the implementation of a graduate courses for Jordanian students and helped ensure that the students completed the course successfully.
• Core leader in the project identification of a long-term project supporting youth in Jordan.
• Planned and executed a project identification seminar in Jordan that improved cooperation and communication between the Danish and Jordanian partners.
• Increased the number of volunteers in Jordan and Denmark by enhancing recruitment, knowledge sharing and ownership.
• Managed administration and project finances with detailed documentation for the donors.
• Secured funds for the pilot partnership project from the Danish Youth Council by writing successful proposals.
Project leader in a partnership project with a Jordanian organisation, WE Center. I was responsible for the Danish group's activities, communication and work effort. Additionally, I managed various ad-hoc tasks and lead the fundraising activities.
• Improved department performance by giving clear guidelines and training to staff before each event.
• Enhanced customer experience and satisfaction by empowering staff to handle issues and communicate and calming down tension.
