Catherine Lansang

 Real Estate Administration & Secretary & Lead Support Specialist


✓ Manage daily real estate leads from Meta, social media, Property Finder and Bayut, ensuring fast response and proper distribution to agents.
✓ Maintain accurate client and property records using Bitrix CRM.
✓ Coordinate property inquiries, viewing schedules, and follow-ups between clients, brokers, and property owners.
✓ Upload and optimize property listings on Bayut and Property Finder with accurate descriptions, pricing, and images.
✓ Track lead conversions and generate lead performance reports for management.
✓ Assist brokers with administrative tasks, property documentation, and listing updates.
✓ Handled client inquiries via phone, WhatsApp, and email


 Secretary - Real Estate - Hallmark Real Estate - UAE

✓ Provided high-level administrative support to the CEO, managing schedules, meetings, and confidential correspondence.
✓ Coordinated executive calendars, travel arrangements, and business appointments to ensure efficient time management.
✓ Prepared reports, presentations, and official documents related to real estate operations and company performance.
✓ Acted as a liaison between the CEO and internal departments, clients, and external partners.
✓ Managed sensitive information with strict confidentiality and professionalism.
✓ Organized meetings, recorded minutes, and followed up on action items to ensure execution.
✓ Handled incoming communications, prioritizing tasks and responding on behalf of the CEO when required.

✓ Provided high-level administrative support to the CEO, managing schedules, meetings, and confidential
correspondence.
✓ Coordinated executive calendars, travel arrangements, and business appointments to ensure efficient time
management.
✓ Prepared reports, presentations, and official documents related to real estate operations and company performance.
✓ Acted as a liaison between the CEO and internal departments, clients, and external partners.
✓ Managed sensitive information with strict confidentiality and professionalism.
✓ Organized meetings, recorded minutes, and followed up on action items to ensure execution.
✓ Handled incoming communications, prioritizing tasks and responding on behalf of the CEO when required.

✓ Deliver excellent service to ensure high levels of customer satisfaction.
✓ Motivate the sales team to meet sales objectives by training and mentoring staff.
✓ Create business strategies to attract new customers, expand store traffic, and enhance profitability.
✓ Respond to customer complaints and concerns in a professional manner.
✓ Ensure store compliance with health and safety regulations.
✓ Develop and arrange promotional material and in-store displays.
✓ Prepare detailed reports on buying trends, customer requirements, and profits.
✓ Undertake store administration duties such as managing store budgets and updating financial records.
✓ Monitor inventory levels and order new items

✓ Welcome and greet the customer with friendly manners and assist customers, seat them and hand out menus before
transferring service to the waiter.
✓ Inform customers who have not reserved a table and deal with a busy entrance way containing impatient customers.
✓ Manage the receptionist by answering incoming calls, check email requests or speak to customers who walk in and
request a table at the restaurant. Once the booking is scheduled, informed time and number of guests reserved to the
manager and other staff members, and finally confirm the table is prepared just before the customers arrive.
✓ Collaborate with other restaurant staff and the management to ensure that customer complaints are properly dealt
with in a timely manner

✓ Greeting each member that walks through the door by name, providing personal service and assisting the member
with their request.
✓ Take reservations for dining and events.
✓ Responsible for answering phones and providing a personal greeting to each caller.
✓ Direct the caller to the correct department or person, handling the call to completion. If the answer is not known, take
callback information and get the correct answer.
✓ Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule
appointments.
✓ Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
✓ Provide information about establishment, such as location of departments or offices, employees within the
organization, or services provided.
✓ Keep a current record of staff members whereabouts and availability.
✓ Take orders for merchandise or materials and send them to the proper departments to be filled. Schedule space or
equipment for special events and prepare lists of participants.