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Catherine Nyambura, Front Desk Team Leader

Catherine Nyambura

Front Desk Team Leader

emaar

Location
United Arab Emirates - Dubai
Education
Diploma, Hotel Management
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

Front Desk Team Leader at emaar
  • United Arab Emirates - Dubai
  • My current job since June 2010

Leading a Team of Concierge staff in delivering exclusive and personalized services to the Residents at Burj Khalifa. Also coordinating with Technical, Property services and Security as to the Property Maintenance and working with the Management in order to maintain the same.

Education

Diploma, Hotel Management
  • at Tsavo Park Hotel Institute
  • December 2002

Management Trainee from June 2002 until Dec. 2002. Working closely with the Hotel Managers in their respective departments, and acquiring a hands on experience.

Specialties & Skills

Complaint Handling
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Leading By Example
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Innovative Problem Solver
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Team Building
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Customer Relations
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Complaint handling, Customer relations
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Listening and Complaint Handling, Excellent customer relations,
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Languages

Swahili
Expert

Training and Certifications

Compalint Handling (Training)
Training Institute:
Emaar Training
Date Attended:
October 2013
Duration:
8 hours

Hobbies

  • Listening to music and dancing, Going for long drives, Sports, Taking part Social events
    Represented my High School at Table Tennis and Badminton Tournaments. Currently the Organizer of Team Building activities at work.