Catherine Sanchez

Helped students understand, speak, read and write in English.
Regularly provided students with feedback.
Developed English lesson plans according to the level. Prepared and graded tests and assignments

Designed lesson plans focused on age and level-appropriate material for each technical specialty. Utilized a variety of teaching instruction strategies such cooperative learning, whole/group instruction. Developed English plans according to the national curriculum.
Prepared English classroom materials and course handouts.
Evaluated students' daily work, and assignments.
Developed, administered and corrected tests and quizzes in a timely manner.
Trained students to develop competences in the fields of business and services

Organized, assigned work employment contracts among team members ..
Responded to human resources Canada queries via e-mails, and calls.
Performed quality check of legal work contracts in English and French to ensure adherence on business control standards.
Elaborated employment contracts through the HR platform achieving 100% compliance of contract making. Elaborated identifications of new IBM employees in the system.

Answered incoming telephone calls from USA customers. Provided information of sports events.
Dealt with complains in a professional matter. Offered products and services.
Facilitated money transfer information, and payments.

Provided information over the phone about airline regulations.
Booked flights and made reservations changes.
Effectively solve customer complaints and issues