Executive Assistant/Office Manager/Project Manager/Franchise Executive
Zuhour Group
Total years of experience :5 years, 9 Months
• • Extensive diary management - Organizing and maintaining the MD’s diary and making appointments
• Liaising with clients, suppliers, advisors, intercompany directors and other staff
• Coordinating the ongoing projects (restaurants openings, renovations, franchises, tents, events)
• Responsible for the entire development of the franchise process
• Responsible for the office space and all the administrative tasks including server mapping
• Responsible for the communication between the lawyer and the Owner in regards to company restructuring, labor cases, legal cases, contracts, NDA's
• Responsible for communicating with all the contractors and suppliers in regards to the ongoing projects
• Conducting monthly and quarterly reports
• Conducting critical path and project management reports
• Organization of corporate & company entertainment, management meetings and events
• Conduct research on projects/companies/competitors/etc. as requested by the MD
• Word processing, dealing with correspondence, writing emails/letters and corporate documentations, taking dictation, typing minutes and meeting reports
• Planning, organizing and attending meetings, and arranging business trips (including flights and accommodations)
• • Responsible for finding suitable franchisee for our clients
• Responsible for the communication and relation between our clients and their Franchisee
• Negotiating the franchise fees
• Coordinating with the lawyers for all contractual clauses
• Assessing the location which franchisee propose for the opening
• Assisting the franchisee with all requirements during the development and implementation phase
• Responsible for the procurement, system required, employment, marketing, training, branding, financials for the franchise process
• Writing and designing the franchise manual
• Preparing proposals and invoices for company's clients
• Being responsible for Trade License and visa renewal for company's employees
• Extensive diary management - Organizing and maintaining the MD’s diary and making appointments
• Responsible for all the daily tasks of the Front Desk (check-in/check-out, billing, room allocation, dealing with complaints, credit limit report, conducting training)
• Responsible for all the guest in house (special requests, room change, show around, upgrading the room, bookings for excursions/restaurants, escorting the guest to the room, VIP check-in)
• Responsible for all the tasks during the night shift (mini bar charges and report, city leisure reports, closing all the TA bills, commissions, early arrivals and departures, Complaints, Overbooking guests)
• Act as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Produce reports, presentations and briefs
• Devise and maintain office filing system
• Meeting with the clients
• Presenting all our offers and discussing their needs
• Proposing ideas in regards to the menu, entertainment
• Coordinating with the chef for the food tasting
• Developing standard and customized proposals
• Coordinating with the 3rd parties for additional staff, entertainment and decoration elements
• Coordinating with all the suppliers for all what is required for the event
Revenue Management, Strategic Management, Sales, Marketing, Organizational Behavior, Hospitality Management, English, Spanish, Economics, Finance, Research