Catur Prayudi, Operations & Customer Relationship Supervisor

Catur Prayudi

Operations & Customer Relationship Supervisor

PT Emirza Karimah Wisata

البلد
إندونيسيا
التعليم
بكالوريوس, Industrial Engineering & Management
الخبرات
7 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 3 أشهر

Operations & Customer Relationship Supervisor في PT Emirza Karimah Wisata
  • إندونيسيا
  • يناير 2019 إلى مارس 2020

PT Emirza Karimah Wisata is a Travel Company, specialized in Umrah, Hajj and Islamic Tour. I report directly to CEO about progress of work plans weekly and monthly.

Duties & Responsibilities:
• Supervise and manage preparation of umrah trip for 200 customers every month, include: arrange an umrah manifest, prepare an umrah ritual, collaborate with internal teams (finance & logistic), collaborate with external teams (accommodation, transportation & field operation), and ensure all umrah documents are ready before departure
• Negotiate and develop good relationship with vendor (visas, ticketing, hotel, & airport handling)
• Manage daily operational activities to achieve weekly and monthly work's target
• Create SOP for customer service excellence an umrah travel company
• Accomplish task as an umrah tour leader
• Develop good relationship with customers (both individuals and large groups), start from registration until return to Indonesia with a satisfaction level of 8.5 out of 10
• Resolve all customers issues by online and offline about technical questions, complaints, currency exchange, special request, and other queries
• Develop and evaluate corporate marketing strategy
• Arrange proposal, develop promotional and marketing materials (online & offline), and maintain social media which contribute 25% to increase company's sales target
• Develop new product and existing product
• Generate new customers and maintain existing customers

Customer Relationship & Marketing Officer في PT Pandu Prima Amanah
  • إندونيسيا
  • فبراير 2017 إلى ديسمبر 2018

PT Pandu Prima Amanah is a Travel Company, specialized in Umrah, Hajj and Islamic Tour. As Customer Relationship & Marketing Officer, I ensure that all requests from customers and marketing agents are fulfilled correctly and quickly.

Duties & Responsibilities:
• Develop good relationship with customers (both individuals and large groups), start from registration until return to Indonesia with a satisfaction level of 8.3 out of 10
• Resolve all customers issues by online and offline about technical questions, complaints, currency exchange, special request, and other queries
• Create special report for operational team about customers in every umrah trip, include: customer's health records (have a special disease, disability, pregnancy, etc), request for wheelchair, and request for umrah maid
• Manage preparation of umrah trip for 450 customers every month, include: collect registration documents, compile an umrah manifest, collaborate with internal teams (finance & logistic), and prepare an umrah rituals before departure
• Resolve all marketing agents issues by online and offline about complaints, orders, errors, account questions, billing, cancelations, and other queries
• Arrange promotional & marketing materials and prepare an umrah seminar to promote our product for prospective customers
• Foster 100 active marketing agents with provide training program and visit branch office regularly
• Monitor and evaluate marketing agents performance
• Generate new customers and maintain existing customers

PPIC Engineer في PT Hitachi Power System Indonesia
  • إندونيسيا
  • أغسطس 2016 إلى يناير 2017

PT Hitachi Power Systems Indonesia is a Manufacturing Company, specialized in production of Gas Circuit Breaker (GCB) and Gas Insulated Switchgears (GIS). As PPIC Engineer, I ensure that production plan, material supply and product delivery are carried out on-time based on scheduled.

Duties & Responsibilities:
• Create production activity plan (daily and weekly) to accomplish 7 - 10 units every month
• Manage production plan based on project priority from business development division
• Collaborate with production division (machining - welding - painting - casting - assembling section) to execute production plan
• Arrange technical drawings and work instructions
• Assign manpower requirement based on production plan
• Provide raw materials according to production plan
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Control daily production activities to achieve target
• Prepare warrant of delivery and instruct internal teams to carry out delivery of products, so that can achieve 100% on-time delivery for each project

PPIC Officer في PT Indobara Bahana
  • إندونيسيا
  • يوليو 2013 إلى يوليو 2016

PT Indobara Bahana ia an Engineering, Procurement & Construction (EPC) Company, specialized in Water, Fire and Enviroment services. As a PPIC Officer, I ensure that procurement and delivery of products is carried out on-time according to the project schedule.

Duties & Responsibilities:
• Manage procurement of products from 80 - 120 Sales Orders issued every month and Bill of Material (released by engineering division) for every project
• Control stock of products based on sales orders and bill of material
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Negotiate with engineering and sales division about project schedule to make a priority list
• Manage project plan and procurement process of product based on project priority
• Create material report update of all project regularly for engineering and sales division
• Prepare warrant of delivery and instruct warehouse division to carry out delivery of products, so that can reach 97 - 100% on-time delivery every month

Workshop Supervisor في PT Chatulistiwa Muda
  • إندونيسيا
  • يناير 2013 إلى يونيو 2013

PT Chatulistiwa Muda ia an Engineering, Procurement & Construction (EPC) Company, specialized in Base Transceiver Station (BTS) Tower project. I take the lead role in managing the workshop activity plan based on project priority.

Duties & Responsibilities:
• Supervise workshop's team to accomplish 6 - 9 projects every month
• Manage daily operational activities to achieve weekly and monthly work's target
• Manage stock of products and to be responsible about in-out of products in warehouse
• Provide raw materials according to production plan
• Arrange technical drawings and work instructions
• Create purchase orders to purchasing division and monitor readiness of products/orders
• Assign manpower requirement for each project
• Control all project schedule and prepare warrant of delivery to reach at least 95% on-time schedule of each project

الخلفية التعليمية

بكالوريوس, Industrial Engineering & Management
  • في Polytechnic of STMI Jakarta
  • أكتوبر 2012

Awarded Outstanding Student of Polytechnic of STMI four years in a row and entitled for STMI scholarship in two years. Graduated Cum Laude and became commencement student speaker in Graduation of 2012. Activities and Societies: Managing Editor of LPM Industria (Student Journalism Association) from 2009 to 2012

Specialties & Skills

Communications
Customer Service
Customer Relations
Administration
Leadership
Production Planning
Inventory Control
Supply Chain Management
Customer Relations
Customer Handling
Good Communication Skill
Leadership
Customer Service
Marketing Strategy
Microsoft Office
Analytical Thinking
Project Management

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.


انستغرام
انستغرام
instagram.com/ctprayudi

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Content Marketing (تدريب)
معهد التدريب:
Skill Academy by Ruangguru
تاريخ الدورة:
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4 ساعات
SEO 101 (تدريب)
معهد التدريب:
Skill Academy by Ruangguru
تاريخ الدورة:
May 2020
المدة:
4 ساعات
Storytelling and Creative Writing (تدريب)
معهد التدريب:
Skill Academy by Ruangguru
تاريخ الدورة:
May 2020
المدة:
4 ساعات
Copywriting (تدريب)
معهد التدريب:
Skill Academy by Ruangguru
تاريخ الدورة:
April 2020
المدة:
4 ساعات
Spritual and Emotional Freedom Technique Total Solution (تدريب)
معهد التدريب:
Logos Institute
تاريخ الدورة:
July 2018
المدة:
20 ساعة
Neo NLP Practitioner (تدريب)
معهد التدريب:
NNLP Society
تاريخ الدورة:
April 2018
المدة:
20 ساعة
Public Speaking (تدريب)
معهد التدريب:
Public Speaking Academy
تاريخ الدورة:
July 2017
المدة:
20 ساعة
Customer Service Excellence (تدريب)
معهد التدريب:
Mandiri Consultant
تاريخ الدورة:
March 2017
المدة:
20 ساعة
Achievement Motivation Training (تدريب)
معهد التدريب:
Center of Education and Training – Ministry of Industry Indonesia
تاريخ الدورة:
October 2012
المدة:
40 ساعة

الهوايات

  • Jogging
  • Watching Movies