Salman Shaikh

Cisco High Touch Engineer

Sentinel Technologies is an independent Information Technology company and provide Integrated, customized IT solutions to business client. As a Sr. UC Engineer I am responsible for implementation and deployments UC projects & technical support, working within managed and professional service team, troubleshooting network telecommunication infrastructure (Security/Voice/Route/Switch/WAN Integration/Data Center) to analyze, design, specifically cisco UC, primarily focused on Unified Communications Suites (Call Manager, Unity Connection, Presence, Contact Center, complex Internetworking solutions, IP Telephony Communications Infrastructure), UCS (Cisco Unified Computing Systems) WMware Virtualization Solutions, CAD, CSD, CTIOS, Cisco ASA, PIX, MDS9509 SAN, Cisco anyconnect VPN, VPN client etc.

The environment included a wide range of wire line, LAN/WAN technologies (LAN extension, Frame Relay, ISDN, ATM, T1, T3, OC3 etc), UCS Server, VMware Virtualization, MPLS, VOIP solution, CUCM/CUCMBE v8.x, CUCME, UCCX/IPCC, CTI Manager, Cisco Unity Connection v8.5, Cisco Unity Express v 8.x, CER, CUPS v8.x, Tele Presence, MGCP, H323, SIP, ACD Profiles, Cisco Agent Desktop, Cisco Supervisor Desktop and Qos, . A wide range of Cisco products including Catalyst 6500, 4500, 3750, 3550 catalyst switches, Cisco routers ranging 7200, 7600, 7500, 3700, 2800, 2600, 1800, 1700, 800 Series etc.), Cisco Unity Tools, and Network Sniffers including Wireshark, Ethereal, FTP, SFTP, Netformax Designer tool, UPlinx Telephony tool, etc

The environment included a wide range of wire line, LAN/WAN technologies (LAN extension, Frame Relay, ISDN, ATM, T1, T3, OC3 etc), MPLS, Internet protocol (IP), Routing Protocols (OSPF, IBGP, EBGP, EIGRP), 802.1Q / ISL trunking, EtherChannel, 802.1d Spanning tree, VOIP solution, CUCM, CUCME, UCCX/IPCC, CTI Manager, Cisco Unity Connection, Cisco Unity Express, CER, CUPS, Tele Presence, MGCP, H323, SIP, ACD Profiles, Cisco Agent Desktop, Cisco Supervisor Desktop and Qos, . A wide range of Cisco products including Catalyst 6500, 4500, 3750, 3550 catalyst switches, Cisco routers ranging 7200, 7600, 7500, 3700, 2800, 2600, 1800, 1700, 800 Series etc.), and Network Sniffer.

HP is one of the large enterprise networks I worked in an HP environment I provided design and support to CIBC, UHN University of Toronto Health Network, MSH (Mount Sinai Hospital), PMH (Princes Margret Hospital), Henkel Network, including Voice support and creating voice profiles, Cisco catalyst switches including 2800, 3500, 4500, 6500, Cisco routers 2600, 7000, Cisco Unified Call Manager, Cisco Unity Connection with a variety of LAN and WAN technologies including LAN extension, L2 / L3 MPLS WAN service, Frame-Relay, ATM, 802.1Q / ISL, Routing protocols including OSPF, EIGRP, BGP, other vendor products including Nortel, Juniper, Bay stack, switches and 3 Com Switches and other NOC applications including HP Open view; Software like Visio, MS power point etc

Virgin Mobile Canada is largest Mobile Enterprise Telecom Network across the world and I was supporting LAN/WAN/Voice including Cisco devices (Catalyst 6500, 4506, 4503, 3750, 3550 switches), CSM with SSL daughter card - encryption, FWSM, Cisco routers (2600, 1700, 2800), Cisco Call Manager, Cisco Unity, IP Phones, Security devices (Cisco PIX, ASA, VPN 3000 concentrator), IDS, Nortel contivity VPN, 802.11 wireless, RIP, OSPF, BGP, MPLS, QoS, H.323, and MGCP, HP open view, Sniffer and Wireshark, Visio, MS PowerPoint

Frame-Relay, Cisco Routers, Cisco Catalyst Switches, 3 Com Switches, EIGRP, BGP, MS2000 server, More than 2500 user’s, Microsoft Windows servers and Desktops, Second level support in a banking environment.
• Provide in house Technical Support on the network (LAN / WAN), trouble shooting, upgrades and other administrative tasks in an environment including Cisco routers and switches, Window 2000 system UNIX and LINUX.
• Responsible for deployment, configuration, and ongoing day to day management of UNIX hardware and operating system
• Configured and installed Cisco routers, Cisco Catalyst Switches
• Installation and configuration of Windows 2000 Advanced Server, Web Server and ISA Server
• Installed and configured MS Exchange Server and MS outlook Clients for Internal mail system
• Configured TCP/IP, Subnet masking and static and dynamic IP addressing Via DHCP

Frame-Relay, Cisco Routers, Cisco Catalyst Switches, 3 Com Switches, EIGRP, BGP, Microsoft Servers, Microsoft Desktops
• Installation and configuration of Cisco routers and Switches,
• Installation and configuration of servers
• Backing up routers and switches configurations and taking server backups
• Provide network support and system support over the network
• Troubleshoot network, routing and system problems including Cisco routers and switches, NT problems, domain problems, user account problems
• Create and administer user domain accounts and email accounts, passwords
• Administer user profiles, and day to day trouble tickets
• Schedule changes and upgrades over the system and network
• Configured TCP/IP, Subnet masking and static and dynamic IP addressing Via DHCP
• Configured WINS, DNS, HTTP, FTP and NETBEUI
• Documenting the procedures and standard practices as per senior engineers/consultants guidelines including network support and network design documents, firewall policies / rules etc