Customer Service Officer
Al Khawarizmi International College
Total years of experience :8 years, 5 Months
• Responsible for greeting visitors and new students; helping them regarding their respective official requirements.
• Handle the tasks of attending calls and keeping records including couriers, letters and bill statements.
• Assist with data-entry, refund forms and administrative projects as needed for various departments.
• Maintaining office inventory.
• Perform general clerical duties; filing, photocopying, typing, and maintaining database.
• Updating contact list and addresses.
• Assist patients in registration, scheduling appointments and provides information about their medical insurance to know their eligibility for health services.
• Answering calls and emails, transferring to the appropriate department, if needed.
• Ensures all details are entered correctly in the system for medical records and maintain the privacy and dignity of clients, to assure client confidentiality at all times.
• Direct patients and medical representatives to the appropriate location and services.
• Collect and deposit fees according to protocols, to prepare and balance daily financial registers and to submit all forms and fees to the accounts department.
• Performs Front office duties such as check in and check out.
• Assisting VIP guests upon arrival to departure.
• Attends to guest needs and queries promptly.
• Assist in preparing welcome amenities, cards and its distribution.
• Handles room inspection, site inspection and courtesy call.
• Updates and helps maintain accurate guest history profile.
• Conducts show room and promotes hotel facilities.
• Trains new team member and updates training records.
• Assigned to do team duty roster and other administrative tasks.
• Answering incoming calls and transferring to the appropriate individuals, divisions or department.
• Responsible for recording the request of guest.
• Endorsed guest complaints to the duty managers.
• Provide guests with product and service information.
• Complete call logs and reports.
• Responsible for other duties as assigned.
• Handled credit card accounts in United States.
• Maintained a high level of productivity in a fast-paced inbound call centre.
• Processed and reviewed credit applications for future customers.
• Initiated collection calls and set up payment arrangements on delinquent accounts.
• Responsible for the resolution and investigations of fraudulent charges.
• Identify and handle customer inquiries.
• Perform business retention.
• Educate customers on products and services offered.
• Match product benefits with customer needs.
• Handled electric billing accounts in Texas.
• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Upsell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues and misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Far Eastern University Manila, Philippines • Bachelor of Arts Major in Mass Communication 2000 - 2004