Cedrick John Hernandez

Managed end-to-end export operations across UAE, Asia, Middle East, and Africa, ensuring
100% compliancewith customs regulations.
Coordinated with sales, shipping, finance, and port teams to optimize load planning, TDN
confirmation, and vessel reconciliation.
Resolved container issues and reducing shipment delays.
Processed cargo clearance via Dubai Trade, DP World, Dubai Customs, Sharjah Port, and
RAK portals to maintain smooth export operations.
Automated documentation workflows ERP systems, reducing manual errors and cutting
processing time.
Generate invoices, revenue and operational reports to support data-driven management
decisions.
Ensured DG cargo compliance (DG rules, VGM SOLAS, port restrictions) and Out-of-Gauge
(OOG) cargo standards, avoiding penalties or shipment rejections.
Maintained 100% accuracy in shipment documentation, supporting seamless audits and
customer trust.

Served as the primary point of contact for customers, addressing inquiries, shipment
updates, and issue resolution to maintain client satisfaction.
Coordinated with carriers, transport, sales, port teams and to ensure smooth shipment
handling and accurate documentation flow.
Monitored shipment schedules, tracking inventory and proactively communicated delays
or changes to customers and internal departments.
Assisted in preparing quotations, booking confirmations, and order acknowledgments to
support sales and operations teams.
Supported clearance processes by liaising with port and customs authorities, ensuring
regulatory compliance.
Overseas freight billing and cargo claims, resolving discrepancies and service failures to
maintain financial integrity and client trust.
Built strong customer relationships by providing timely updates and personalized solutions
for service issues.

Processed import/export transactions of vehicles (cars) and spare parts, including
booking confirmations, documentation, freight corrections, invoices, and arrival notices,
ensuring compliance and client satisfaction.
Reduced container delivery lead time through proactive shipment tracking, customs
clearance facilitation, and efficient voyage management.
Improved compliance and efficiency by streamlining export documentation through
CargoWise automation, cutting manual errors and delays.
Coordinated with shipping lines and warehouses across UAE, and Asian ports to optimize
load/discharge operations.
Generated operational reports (Operation Reconciliation, Terminal Departure Reports,
Work Order Gate Logs) for accurate KPI tracking.
Resolved escalated customer service issues, including shipment disputes, split/merged
bookings, and container substitutions, under tight deadlines.
Accelerated invoice processing by streamlining billing workflows and automating costing
approvals.
Supported container movement automation using SAP and tracking tools, improving data
accuracy and reducing manual workload.