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Celestino Bedessy, Patient Administrator

Celestino Bedessy

Patient Administrator·MEDICLINIC MIDDLE EAST

South Africa

Diploma, Sound & Lighting (Performing Arts Technology)

Work experience

Total years of experience: 14 years, 3 months

Patient Administrator

September 2018 - September 2024

MEDICLINIC MIDDLE EAST

Dubai, United Arab Emirates

September 2018 - September 2024

➢ Oversaw team of 7 people
➢ Achieved 97% favorable customer ratings
➢ Conferred with guests regarding medical issues
➢ Provided emergency protocol information
➢ Inspected surroundings to ensure safety
➢ Resolved complaints with high satisfaction
➢ Exceeded customer service performance targets
➢ Managed demanding customer interactions effectively
➢ Developed strong customer relationships and retention
➢ Resolved complex complaints through root-cause analysis
➢ Reduced complaint escalation by taking own initiative
➢ Mentored team on customer service procedures
➢ Achieved customer satisfaction through empathy
Company industry:
Other Healthcare Services
Job role:
Administration

Customer Service Representative

July 2016 - August 2018

IMG WORLDS OF ADVENTURE

Dubai, United Arab Emirates

July 2016 - August 2018

• Oversaw team of 7 people
• Achieved 97% favorable customer ratings
• Conferred with guests regarding medical issues
• Provided emergency protocol information
• Inspected surroundings to ensure safety
• Resolved complaints with high satisfaction
• Exceeded customer service performance targets
• Managed demanding customer interactions effectively
• Developed strong customer relationships and retention
• Resolved complex complaints through root-cause analysis
• Reduced complaint escalation by taking own initiative
• Mentored team on customer service procedures
• Achieved customer satisfaction through empathy
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Administrative Assistant

August 2013 - June 2016

DURBAN UNIVERSITY OF TECHNOLOGY

Durban, South Africa

August 2013 - June 2016

• Oversaw a team of 20 people during registration
• Strategically directed smooth operation of stages in web registration
• Maintained forms and procedures in faculty office
• Reviewed candidate CVs for job applications
• Demonstrated outstanding multitasking, problem solving abilities
• Conducted exceptional telephone etiquette
• Ensured passports, study permits and visas were not expired
• Captured timetables, addition and deletion of subjects
• Advanced knowledge of Integrated Tertiary Software and MS Office
• Processed applications for lost certificates, completion letters, and
supplementary examinations
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Faculty Assistant

January 2011 - July 2013

DURBAN UNIVERSITY OF TECHNOLOGY

Durban, South Africa

January 2011 - July 2013

• Processed complete registration of students
• Created new student identification numbers
• Captured biographical details with reports of 92% accuracy
• Excelled at interaction with students
• Accomplished 94% accuracy in document checking
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales Agent

September 2010 - October 2010

IGNITION TELESALES

Durban, South Africa

September 2010 - October 2010

• Received 90% customer satisfaction after completed phone calls.
• Kept records of customer interactions via sound clips
• Effectively managed approximately 100 incoming calls daily.
• Processed sales of mobile phones, contracts, data plans, value
added services
Company industry:
Telecommunications
Job role:
Sales

Registration Official

July 2010 - August 2010

DURBAN UNIVERSITY OF TECHNOLOGY

Durban, South Africa

July 2010 - August 2010

Assisted in the registration, data entry and back office duties within the faculty of
engineering

• Processed data of students into university software system
• Carried out verification of student details competently
• Simplified arrangement for filing documents
• Created notices and signage with use of MS word and PowerPoint
• Aided in data entry of subjects, information and managing long
queues
Company industry:
Higher Education
Job role:
Management

Registration Official

January 2010 - February 2010

DURBAN UNIVERSITY OF TECHNOLOGY

Durban, South Africa

January 2010 - February 2010

• Processed data of students into university software system
• Carried out verification of student details competently
• Simplified arrangement for filing documents
• Created notices and signage with use of MS word and PowerPoint
• Aided in data entry of subjects, information and managing long
queues
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Education

Durban University of Technology

October 2010

October 2010

Diploma, Sound & Lighting (Performing Arts Technology)

South Africa

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Completed 17 credits towards a National Diploma in Performing Arts Technology

DURBAN UNIVERSITY OF TECHNOLOGY

September 2009

September 2009

Diploma, TECHNOLOGY

South Africa

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Guest Service
Expert
Guest Service
Expert
Technology
Expert
Technology
Expert
Computers
Expert
Computers
Expert
Office Administration
Expert
Office Administration
Expert
Guest Service
Expert
Guest Service
Expert
Ride Operation
Expert
Ride Operation
Expert
Show Technician
Expert
Show Technician
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Executive Support
Expert
Executive Support
Expert
Administration
Expert
Administration
Expert
Information Technology
Expert
Information Technology
Expert
Office Management
Expert
Office Management
Expert
Technology
Expert
Technology
Expert
Computers
Expert
Computers
Expert
Office Administration
Expert
Office Administration
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
CONTINUING CARE
Intermediate
CONTINUING CARE
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
Customer Service
Expert
Customer Service
Expert
Management
Beginner
Management
Beginner
Customer Care
Expert
Customer Care
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CAREGIVING
Intermediate
CAREGIVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Native Speaker

Afrikaans

Beginner

Arabic

Beginner

Training and Certifications

Certifications
HEARTSAVER CPR AED
Mediclinic Middle East UAE
Dec 2022
Show credentials
FIREFIGHTING & SAFETY PROTECTION
Safer Fire Safety Consultancy, UAE
Oct 2019
Show credentials
ROPES COURSE
HPS Play Trading LLC, UAE
Jun 2018 - Apr 2019
Show credentials

Hobbies and interests

Information Technology

Able to troubleshoot and sort all hardware and software issues.

Playing musical instruments

Self taught Guitar player.

Video Technology

Obtained intermediate skills in Final Cut Pro by self.