Head of Talent Acquision
Zigzag Global
Total years of experience :25 years, 4 Months
Develop and implement a comprehensive and forward-thinking sourcing strategy aligned with the organisation's talent acquisition goals
Stay abreast of industry best practices, market trends, and emerging technologies to continuously enhance the effectiveness of the sourcing function
Lead, mentor, and inspire a team of sourcing professionals, fostering a high-performance culture and promoting individual and team growth
Provide guidance and support to ensure the team meets sourcing targets and delivers a diverse pool of qualified candidates
Oversee the creation and management of candidate pipelines, ensuring a steady flow of qualified candidates for current and future hiring needs
Utilise a variety of sourcing channels, including but not limited to social media, job boards, networking events, and industry partnerships
Work closely with recruiters, hiring managers, and HR business partners to understand hiring needs and tailor sourcing strategies accordingly.
Build strong relationships with internal and external stakeholders to enhance collaboration and ensure a seamless recruitment process
Implement metrics and analytics to measure the effectiveness of sourcing strategies.
Provide regular reports and insights to leadership on sourcing performance, challenges, and opportunities for improvement
Collaborate with the marketing and communications teams to enhance the employer brand and promote the organisation as an employer of choice
Leverage employer branding initiatives to attract passive candidates and enhance the overall candidate experience
Manage the stakeholders for the mass hiring requirement for their campaigns
Responsible for performance management of Eton site, to meet the daily, weekly and monthly target
Create a strategy based on the demographics and hiring profile of the different campaigns for the site
Create a hiring plan for specific campaigns by coordinating with workforce, learning team and operations
Developed a culture of meeting goals and be data driven to yield better results on a every hiring requirement
Weekly discussion of staffing and planning for any trend and changes in volume delivery
Discussed and educated the recruiters and TA supervisor of the financial impact of a missed class
Daily hiring review with other managers and TA director
Coordinate with sourcing the needed candidate endorsement daily for every ramping campaign
Coordinate with sourcing and marketing of an employee referral program that will help funnelling candidates to be hired
Regular touch base with operations and support to further improve the daily processes
Manages daily operations of 2 departments namely, Call Centre and Restaurant Reservations. The department consists of 7 team leaders and 84 agents
Spearheaded setting up the processes and structure in the call centre department for Atlantis the Palm
Reduced operational cost through workforce management by analysing call trend volume and customer demographics
Increase department’s revenue by 19% through improved incentives and adding other revenue channels for the department
Established data mining and streamlined reporting system, reducing the time to generate the reports by 50%
Focused on Team Leader development by educating them of the different coaching methodology and career development for agents
Develop the Team Leaders on data generation, analysis and the impact of the numbers on the daily operation
Added value to the department by acquiring Social Media management and other web-based services such as Web Portal and emails
Created and facilitated comprehensive training plan for improving sales and revenue for the department
Proposed and implemented an improved rest day scheme for the agents to achieve work-life balance
Collaborated with other departments to improve processes and ensure quality of service to the customers
Manages a group of agents and subject matter experts to achieve the daily, weekly and monthly targets
Coaching agents on the key performance drivers the can improve the overall team performance
Interacts with cross-functional groups to solve business and customer issues.
Focuses on delivering a positive customer experience according to Telstra standards.
Works closely with support groups to ensure business continuity is executed from the previous day to the start of the shift the next day
Handles the data analyses of the cluster in terms of NPS trends and root cause
Uses trend analysis to custom fit the staffing required on a daily, weekly and monthly basis
Strives to work with integrity and deliver a resolution that is sound and permanent
Coordinates with the Telstra partners to improve and build a better process
Manages a team of Financial support supervisors
Develops and maintains the standard of Team Leader and efficiency of the supervisors
Oversees the development of the supervisors and Senior Agents
Creates strategies for seasonal market changes and events
Manages the performance of the support group on a site level.
Initiates and develops strategies and methods to maximise performance and profitability for both company and employees.
Engaged on clients and employee interactions, studies and analyses business plans to meet the needs and demands of the client and the company.
Participate with Managers to determine focus areas for performance improvements
Supervise and lead a team of outbound sales representatives.
Provide guidance, coaching, and support to team members.
Conduct regular team meetings to communicate updates, set goals, and address concerns.
Set and monitor individual and team sales targets.
Implement strategies to achieve and exceed sales goals.
Analyse sales data and metrics to identify trends and areas for improvement.
Facilitate training sessions for new hires and ongoing training for existing team members.
Provide coaching on sales techniques and product knowledge.
Identify training needs and coordinate development programs.
Collaborate with clients to understand product/service requirements and updates.
Address client inquiries, concerns, and feedback.
Work to maintain positive client relationships and ensure client satisfaction.
Collaborate with the sales and marketing team to develop effective sales scripts.
Ensure that sales representatives are well-versed in product features and benefits.
Monitor call quality, adherence to scripts, and compliance with regulatory requirements.
Implement performance improvement plans when necessary.
Generate and analyse reports on team and individual sales performance.
Present performance data to management and recommend improvements.
Foster open communication within the team and with other departments.
Worked on different projects from ad campaigns to product and toy design. Created the storyboard for the Epilepsy awareness campaign
Designed different packaging for products overseas for small to medium businesses
The company handles major Licences from films production to kids tv series. The department is tasked to work on creating designs from Merchandise, toys and marketing material
A publication company that specialises in events, food and nightlife in the Philippines. Tasked to create the look and feel of every issue depending on the theme. Handled 3 graphic artist and worked with 2 copy writers
Group Exhibition in Makati and Essay writing that was selected to present to visiting Japanese delegates
