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Cesare Bocconi, Consultant & Auditor

Cesare Bocconi

Consultant & Auditor·DEKRA

Brazil

High school or equivalent, Projects

Work experience

Total years of experience: 41 years, 8 months

Consultant & Auditor

February 2013 - Present

DEKRA

Brazil

February 2013 - Present

Training consultancies to apply the concepts of the Renault PER4 Excellence Plan, in 10 concessionaires throughout Brazil.
Needs assessment, managerial coaching, individual training, application of motivational and operational techniques.
Audit in aftermarket procedures in funillars of 04 +06 BMW dealers for certification in F & P procedures, structure, service and parts.
Audit as "hidden customer" in 09 AUDI dealers, to verify the procedures of service, service and delivery of vehicles of the brand.
Company industry:
Administration Support Services
Job role:
Consulting

Representative & Consultant

March 2009 - Present

Bocconi Consulting - Own company

Brazil

March 2009 - Present

Commercial representation and technical assistance for companies:
-EmergeEV (electric medium trucks);
-EMI CONTROLS (emission control turbines);
-FIRECO (pneumatic telescopic towers and high pressure motor pumps for firefighters, military, police);
-NGNS-INGENIOUS SOLUTIONS
-VULCAN UAV (professional rotary wing drones);
-INTEGRATED DYNAMICS (military-police fixed wing VANT);
- LESNEY-DOZOR: (automatic FOREST fire detection systems);
Representation of complete ARP (UAV) solutions and equipment for aerial photography and filming, remote sensing equipment and ARP for remote aero-lift missions.
Representation of a Brazilian forest management company, CO2 credits and sale of investment properties in the Amazon to overseas clients.
Manager and developer of 2 start-ups.
Company industry:
Sales Outsourcing
Job role:
Sales

After Sales Manager

February 2008 - July 2008

GrandBrasil Litoral - Santos

Brazil

February 2008 - July 2008

Responsible for the operational management of all activities related to the technical assistance and customer service of the DEALER.
Company industry:
Automotive Dealership & Distributor
Job role:
Administration

After Sales Manager

October 2007 - January 2008

Districar – Ssangyong & Chana Distributor in Brazil

Brazil

October 2007 - January 2008

Provision of consulting services to the company in the formation and maintenance of complete after-sales department. Translation of technical literature.
Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Brazilian Representative

November 2003 - January 2008

E-quity

Brazil

November 2003 - January 2008

Exclusive representative in Brazil, making the acquisition of investment properties in Brazil to offer in the foreign market.
Company industry:
Real Estate
Job role:
Sales

Regional After Sales Manager

January 2002 - November 2003

Volkswagen of Brazil

Brazil

January 2002 - November 2003

Performance with the dealers to develop technical assistance performance, increase profitability, guarantee, customer satisfaction, earnings/efficiency of the workshop, action plans of 21 VW dealers in the Northeastern Brazil, also acting as preposto in court hearings.
Company industry:
Automotive Dealership & Distributor
Job role:
Administration

After Sales Manager

June 1998 - January 2002

Fiat Auto Brazil, Alfa Romeo Division

Brazil

June 1998 - January 2002

Responsible for training, technical advice, customer service, oficial events/fairs, spare parts and warranty of Alfa Romeo dealers in Brazil.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

After Sales Representative

June 1995 - June 1998

Fiat Auto, Brazil

Brazil

June 1995 - June 1998

Responsible for the good progress of the Fiat dealers in the region of São Paulo, in the areas of technical assistance, customer service, warranty.
Creation of a project to control the service order in the workshop, generating the Fiat Standards of Attendance.
Appointment of FIAT Assistance points.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

After Sales Manager's Assistant

August 1993 - June 1995

Peugeot of Brazil

Brazil

August 1993 - June 1995

Acting as support for the implementation of the Peugeot brand in Brazil, working in the areas of appointment of new dealers, training, technical literature, warranty, technical assistance, customer service, tropicalization of vehicles.
Implementation of the Peugeot training center at SENAI.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Director's Assistant

January 1992 - June 1993

SIPEC S.p.A.

Brazil

January 1992 - June 1993

To assist the board in all aspects related to the operation of the Italian company in Brazil, in relation to the relationship with customers, government agencies and headquarters in Italy.
Company industry:
Agriculture & Crop Production
Job role:
Administration

Export Training Instructor

February 1989 - November 1990

Mercedes-Benz of Brazil

Brazil

February 1989 - November 1990

Responsible for trainee programs (training of new after-sales managers for the MBB dealer network); Seminars for service managers and heads of workshops; Elaboration and application of special programs of presentation of new products of the line of buses and trucks MB, having as target audience: productive, heads of workshop, managers of service and technical consultants.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Instructor

April 1985 - January 1989

Volkswagen of Brazil

Brazil

April 1985 - January 1989

Responsible for seminars for service managers and heads of workshops;
Elaboration and application of special programs for the presentation of new products, targeting: producers, workshop managers, service managers and technical consultants.
Development of didactic material; Advice to other departments; Head of department in Rio;
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Instructor

January 1983 - June 1985

Sun Electric (Snap-On)

Brazil

January 1983 - June 1985

Development and application of electronic, pneumatic and mechanical equipment presentation programs for the network of automotive dealers and independent automotive service providers.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Traineé

February 1983 - October 1983

Brazilian Nuclear Commission

Brazil

February 1983 - October 1983

Putting into practice the knowledge received in the technical school, working in various departments of production, machining, maintenance and radiology of the unit..
Company industry:
Other Business Support Services
Job role:
Training and Development

Education

Sao Paulo's Federal Technical School

November 1982

November 1982

High school or equivalent, Projects

Brazil

GPA (percentage): 95%

GPA (percentage): 95%

Technical degree in Mechanics.

Skills

Spare Parts
Expert
Spare Parts
Expert
Training
Expert
Training
Expert
Services Sales
Expert
Services Sales
Expert
Negotiation
Expert
Negotiation
Expert
After sales
Expert
After sales
Expert
internet
Expert
internet
Expert
MS WORD, PowerPoint
Expert
MS WORD, PowerPoint
Expert
management
Expert
management
Expert
negotiation
Expert
negotiation
Expert
training
Expert
training
Expert
sales
Expert
sales
Expert
project development (Gantt)
Expert
project development (Gantt)
Expert
planning
Expert
planning
Expert
Spare Parts
Expert
Spare Parts
Expert
Training
Expert
Training
Expert
Services Sales
Expert
Services Sales
Expert
Negotiation
Expert
Negotiation
Expert
After sales
Expert
After sales
Expert

Languages

English
Expert
Portuguese
Native Speaker
Italian
Expert
French
Beginner
Spanish
Beginner
German
Beginner

Hobbies

  • Reading
  • Swimming
  • Walking
  • Bowling
  • Model aircraft
  • Foreign language learning
  • Traveling
  • Photography