Chad Buliamu

Reduced product quality complaint (PQC) escalation time by 40% (from 48 hours to under 24 hours) by implementing a structured adverse
•
reaction protocol within Zendesk while maintaining high empathy and clinical accuracy for the European and UK markets.
Achieved a 95% customer satisfaction score across French and English-speaking customers by delivering multilingual e-commerce client
assistance for dermatological skincare products, handling everything from routine inquiries to sensitive adverse reaction reports.
Identified and resolved systemic operational issues that reduced international payment friction by 25% and logistics bottlenecks by 30%,
proactively escalating findings to internal BPO operations teams and client leadership.
Improved customer success retention by 20% for repeat RoC® Skincare buyers through personalized follow-ups, proactive refund handling, and
CRM-based journey tracking across Shopify-powered storefronts.

Sales Executive — Global Unit Pay (Switzerland) Accountable for new client acquisition and lead generation through professional networks and
corporate outreach.Expert at handling and resolving customer queries, providing financial advisory, and closing deals.Maintain strong, long
term relationships with clients through consistent communication post-sales.

Spearheaded high-level sales strategies at Global Unit Pay to expand market share and drive rapid adoption of advanced B2B and B2C financial transaction services.Led and mentored a team of high-performing sales professionals, fostering a culture of excellence and ensuring the consistent achievement of aggressive revenue targets.Cultivated strategic partnerships and managed key client relationships, delivering tailored fintech and neobanking solutions to optimize client operations.Analyzed complex market trends and competitor activities within the blockchain and digital payments sectors to identify high-value opportunities for global business growth.Collaborated closely with cross-functional teams, including product development and compliance, to align sales initiatives with evolving financial technology and regulatory standards.

Managed all aspects of marketing operations, monitored business activities, and tracked key performance indicators.
•
•
• Analyzed data and assessed trends to determine strategic actions for optimized performance.
Acted as a liaison between teams and upper management while training staff on new technology and software.