CSO
zakka multitec
Total years of experience :17 years, 5 Months
Reporting to Technical Manager and responsible of many tasks:
• Responsible for receiving customer calls for services requests
• Responsible for Preparing Daily Service Schedule for all technicians
• Follow up on customers requests for spare parts ( issue enquiries, prepare Proforma invoices, offers)
• Follow up with customers on Preventive Maintenance Agreements ( Propose new Agreement, Renewal of old expired Agreements)
• Collect service feedback from customers after corrective actions
• Responsible for preparing the annual report regarding our customer feedback
• Follow up with customers on complaints received.
Reporting to sales manager and responsible of many tasks:
• Stock transactions
• Coordinate with purchase department(shipment arrival and issue orders)
• Inventory transaction (deliveries, maintaining minimum stock level to avoid any cut in
goods)
• Responsible of issuing a purchase order
Stock control (in/out), always check received goods from suppliers by issuing the Good receipt note (GRN) and also preparing, checking delivered goods to customers by
also preparing the Sales order (SO)
• stock reports ( non moving items, minimum stock level, sales statistics, items history,
stock movement reports, expiry reports)
Internal auditor at Zakka Multitec ( ISO 9001:2008) certificate approved by Bureau veritas
2000 to 2004 BA in Business Administration in Business Computer Lebanese University Achrafieh / Faculty of Business and Economy 1984 to 2000 Lebanese Baccalaureate II, in Mathematics Sagesse school Jdeideh