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Georges  chahoud, Service Manager

Georges chahoud

Service Manager·Midware Data Systems (ITG Group)

Lebanon

Master's degree, MBA

Work experience

Total years of experience: 20 years, 3 months

Service Manager

January 2025 - January 2025

Midware Data Systems (ITG Group)

Beirut, Lebanon

January 2025 - January 2025

• Directed IT support department ensuring operational continuity across enterprise
environments.
• Supervised and coached a team of more than 10 engineers, optimizing workflows and
achieving SLA targets.
• Collaborated with partners and stakeholders to deliver tailored IT solutions.
• Drove strategic IT initiatives including system upgrades and infrastructure
deployments.

Company industry:
IT Services
Job role:
Information Technology

Technical Team Leader

January 2019 - January 2024

midware data systems

Beirut, Lebanon

January 2019 - January 2024

• Led cross-functional teams in infrastructure implementation and system upgrades.
• Enhanced customer satisfaction by ensuring timely resolution of incidents and service
requests.
• Trained and mentored junior staff, fostering team growth and knowledge transfer.

Company industry:
IT Services
Job role:
Information Technology

Field & Outsourcing Department Manager

January 2013 - January 2019

Allied Computer Services (ITG Group)

Beirut, Lebanon

January 2013 - January 2019

• Managed IT outsourcing operations across multiple clients.
• Oversaw provisioning, installation, configuration, and maintenance of hardware &
software systems.

Company industry:
IT Services
Job role:
Information Technology

Field Engineer

January 2008 - January 2013

allied computer services

Beirut, Lebanon

January 2008 - January 2013

• Delivered on-site IT support and troubleshooting for major clients.
• Supported environments including HP, Toshiba, Apple, Microsoft, and Symantec.
• Notable Projects:
• - Bank Audi, Bank Med, Bank of Beirut - Deployment of PR90 Globalys printers.
• - Ministry of Finance - Rolled out HP Web Jetadmin across branches; trained IT staff.

Company industry:
IT Services

IT Manager

January 2004 - January 2007

Saint Takla School

Beirut, Lebanon

January 2004 - January 2007

Managed networks, system administration, developed custom software.
• Computer science

Company industry:
Primary, Prep, & Secondary School

Computer teacher

January 2003 - January 2004

Mar Bahnam School

Beirut, Lebanon

January 2003 - January 2004

(A+, Microsoft Office, IT fundamentals).

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Sagesse University

January 2022

January 2022

Master's degree, MBA

Lebanon

GPA (point): 3.8 out of 5

GPA (point): 3.8 out of 5

ERP and design project
View attachment

Bordeaux University

January 2020

January 2020

Master's degree, master in computer science and technology

France

GPA (point): 16 out of 20

GPA (point): 16 out of 20

Agile structure for a company
View attachment

Antonine University

January 2008

January 2008

Bachelor's degree, bs computer science

Lebanon

GPA (point): 16 out of 20

GPA (point): 16 out of 20

SQL project

Sagesse School

January 2003

January 2003

High school or equivalent, Life Sciences

Lebanon

GPA (point): 13 out of 20

GPA (point): 13 out of 20

.

Skills

BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
SYSTEM IMPLEMENTATION
Intermediate
SYSTEM IMPLEMENTATION
Intermediate
TECHNICAL MANAGEMENT
Intermediate
TECHNICAL MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Training and Certifications

Certifications
HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualification
ITG
Aug 2025
Show credentials

Hobbies and interests

Travelling
Swimming,
Basketball,