Customer Relationship officer
Convergys
Total years of experience :7 years, 8 Months
Interaction with customers to identify vision, set priorities an balance competing PR needs, ensuing campaign remains focused and effective.
Sales of various products according to the need of the customer.
Spreading awareness of new products to customers.
Mapping customers requirements and ensuring rendering of effective solution in line with the guidelines specified by the customer.
Continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Creating various reports for decision making of the management.
Handling pre-sales & post sales activities & discuses its feedback with sales & marketing for valuable improvement.
Preparing & analyzing market trend, tracking competitors activities and other customer related reports & charts for providing valuable inputs.
Face to face as well as telephonic Interacting with customers for product promotion in market.
Providing assistance to channel partners by conducting training programs & ensuring seamless delivery of quality product & services in market.
Co-ordination with marketing team for launching & establishing new product in market.
Training, mentoring & monitoring of Customer relationship team members for qualitative result.
Direct interaction with Marketing &Service team for data analysis, Keeping records /data related to marketing &operation